St. Louis, MO


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This role will use expertise in technical disciplines (e.g. GUI design, application design, web service design, databases, virtualization, networking, etc.) and expertise in business functions (ordering, installation, support, monitoring, etc.) to guide rapid design of solutions for new systems and enhancements to existing systems. The Principal Technologist function will provide detailed support to project teams and development personnel as functional needs are mapped to existing standardized platforms and development patterns that allow faster delivery with consistent support and operational stability.

Actively and consistently supports all efforts to simplify and enhance the customer experience.

Creates detailed design documentation and operations procedures documents for new systems and enhancements to existing systems.

Works with peer developers to ensure standards for coding, test automation, version control and build automation are followed by project teams throughout development.

Reviews documents, including project charters, functional requirements, non-functional requirements and high-level designs to ensure detailed design work and implementation can use the information provided.

Compiles work breakdowns for new projects to assist development managers in providing cost and calendar estimates to project teams, and maps development progress back to project milestones to proactively identify roadblocks and resolve them.

Conducts detailed analysis of log files and performance statistics of new or existing systems to identify previously unknown performance, functional or security issues and provides recommendations for remediation of issues.

Conducts design reviews, code reviews and deployment procedure reviews with development teams and operations personnel.

Provides troubleshooting and prioritization assistance for defect and performance issues of projects within development and in production.

Provides internal support to other personnel for issues on production systems.

Provides informal training and mentoring to senior technical personnel on platforms, tools and practices.
Adheres to industry-specific local, state, and federal regulations as applicable.

Knows, understands and follows company policy.
Performs other duties as requested by manager.


Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
An expert understanding of infrastructure technologies and concepts is preferred
Ability to demonstrate lateral thinking required to solve complex technical problems
Ability to collaborate well with others to solve problems and actively incorporates input from various sources; has experience working with others on a global basis; applies knowledge to coach and mentor others
Ability to build consensus across interdisciplinary environments (across technical teams, across client domains)
Expert knowledge in network design, network architecture, protocols and network topology
Advanced knowledge in TCP/IP and the OSI Model
Expert knowledge of network devices and basic network appliances
Expert knowledge of network designing software, such as Visio
Ability to perform duties in a very fast pace environment and ability to learn new technology quickly

Bachelor's Degree in Information Technology, Computer Science, MIS, Engineering or related field or related work experience, Master’s Degree preferred