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Production Support Engineer - TA0R056 Seattle, WA 
Posted:  3/4/2019
Category:  Technology
Job Type:  Employee
Job Description

AltaSource Group is seeking a Production Support Engineer for our global wealth client!
Position Summary
The role of Production Support Engineer will be supporting the technology associated with the daily Trading Floor operations for the Client in a timely manner to manage risk and ensure a reliable, scalable, production environment. Provide timely on-call support. Also responsible for interfacing with internal and external auditors requests. Another key responsibility will be providing coverage for change management of both internally developed and vendor provided systems. This includes ensuring that quality assurance and testing of systems and subsystems are accomplished prior to moving changes to production. A Production Support Engineer is responsible for approving changes to the Client’s production environment and ensuring all changes and processes are properly documented.
You will…
  • Ensure internal data integrity which includes daily global pricing, security master and many forms of Investment data. Also providing timely support for issues regarding internal enterprise data, including data analysis, setup, troubleshooting, data queries, data changes, and reporting.
  • Ensure that the Client’s systems are fully supported 24/7. This position will participate in planning and maintaining Business Continuity for internal systems.
  • Manage vendor relationships, including planning for and organizing release updates, new installs, new equipment and software requests in conjunction with Corporate IT, business unit staff and vendor contact.
  • Manage internal batch processes and data integrity, including pricing, security master, and trade data.
  • Determine technology support needs and assessing availability of resources.
  • Coordinate technology efforts with Corporate IT and the business units.
  • Provide support to business units in troubleshooting data issues and reaching resolution.
  • Be partially responsibility for vendor relationship management, including managing release cycles.
  • Be partially responsibility for decisions affecting the operational state of the internal production computing environment.
You should have…
  • Bachelor’s degree (Computer Science, MIS or Finance.)
  • Broad technical knowledge of client server, intranet, networking, and SQL relational database systems. Powershell is a plus.
  • Ability to troubleshoot and resolve data related issues.
  • Strong analytical and business problem solving skills.
  • Knowledge of audit processes and procedures.
  • Proven customer service skills.
  • Understanding of software development process, change management, and project management.
  • Strong organization and communication skills.
  • Ability to multi-task and handle interruptions.
  • Ability to apply technology to practical business solutions.
  • Assertive, self-motivated and self-directed.
  • Ability to contract and negotiate with vendors, internal and external.
  • 2-4 years’ experience in the investment management business
You may also have…
  • Experience supporting a 24/7 environment
  • 2-4 years’ experience in/on IT related projects preferred.
  • Experience working in a DevOps role/organization

Salary: DOE
This position is a direct full-time role 
 ||  Our client is unable to consider candidates who require visa sponsorship for this role.  Please no corp-to-corp.

AltaSource Group is one of the NW’s unique TaaS (Talent as a Service) vendors that pride ourselves in individual, specialized attention not mass marketing.

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