HSS Hospitality Staffing Solutions (HSS) is recognized as the largest national hospitality staffing company today serving over 900 hotels nationwide. Our commitment to quality in servicing hospitality clients has earned HSS the trust and respect of the best hotel brands in the business. We are committed to finding and placing the best hospitality talent in the industry!
We are seeking a collaborative Assistant General Manager (AGM) for a newly upscale property for our client located in Fort Lauderdale, FL.
The AGM for this newly renovated property will be located in the heart of Fort Lauderdale will work closely with the General Manager to oversee day-to-day operations, ensuring the hotel delivers exceptional guest experiences while meeting financial and operational targets.
The AGM should have a strong background in food and beverages as they will play a key role in reopening and revitalizing the hotel's restaurant, caf?, and pool bar.
KEY RESPONSIBILITIES
- Act as the primary liaison to the General Manager for all department heads, excluding the Director of Sales and Marketing and Head of Engineering.
- Guide the leadership team in promptly and professionally addressing and resolving guest complaints and concerns.
- Take a hands-on role in the rebranding and reopening of the food and beverage operations.
- Monitor guest satisfaction and implement improvements based on feedback received.
- Conduct regular inspections of the property to ensure cleanliness, safety, and proper maintenance.
- Ensure that high service standards are consistently met throughout the hotel.
- Collaborate with department heads to develop and implement strategies to improve guest services and operational efficiency.
- Fulfill Manager On Duty responsibilities as scheduled, ensuring visibility in public areas during peak times to greet guests and provide assistance.
- Plan and coordinate work schedules for individual team members and departments.
- Support the General Manager in revenue generation initiatives by participating in sales efforts, including meeting with key clients during evening functions and joining sales calls with the Sales Team.
- Create a culture where employees feel empowered to make decisions that enhance guest satisfaction, and follow up on successes and areas for improvement with relevant Department Heads.
- Promote a positive work environment by fostering trust, open communication, and encouragement among employees.
- Assist the General Manager in developing both managerial and hourly staff through effective training programs.
- Aid in the creation and implementation of operational policies and procedures.
- Oversee and manage inventories effectively.
- Assist the General Manager in preparing financial reports for the Corporate Office and meet all deadlines set by both the Corporate Office and the General Manager.
- Ensure satisfaction for both guests and team members.
- Support the leadership team with various HR responsibilities, including but not limited to hiring, training, coaching, and processing payroll.
- Represent the General Manager in their absence, making decisions and managing operations as needed.
SKILLS
- Passion for outstanding service, competitive spirit, strong leadership skills, and a track record of accomplishments.
- Demonstrated ability to lead a team.
- Ability to communicate effectively verbally and in writing.
- Excellent attention to detail.
- Planning, organizing, and effective time management skills.
- Ability to work effectively under pressure and meet established goals & objectives.
REQUIREMENTS
- At least 5 years of progressive experience in Hotel Operations, Food and Beverage operations, or a similar leadership role.
- Previous supervisory experience required.
- Must work well in stressful, high-pressure situations.
- Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings).
- Requires standing for extended periods, walking, pushing, and lifting up to 50 lbs.
- Experience with new hotel openings a plus.
- Experience with Mews PMS system a plus.
BENEFITS
- Comprehensive health benefits package including medical, dental, and vision.
- Paid time off and holidays.
- Opportunities for professional development and career advancement.
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HSS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state, or local laws.