Job Details
Support Engineer with English
Job ID#:
43995
Category:
DWS-Remote Operations
Location:
Home Based, Bucharest, Romania
Position Type:
Employee
Job Description
Want in? Let's see:
* Do you speak English at advanced level? Then join our team!
* If you enjoy helping your friends with IT related issues, then most probably you will find our activity here to be exciting;
* You are not so familiar with the IT field, but you are driven to explore a new path? We love to help our colleagues grow!
* If you already have experience in dealing with customers over the phone or even face-to-face, you are a step ahead!
* You know that the customers are different so you adapt your speech to their needs? We need a flexible person like you in our team!
Imagine a day at Stefanini - Take a look!
* You will talk with the clients (via email and phone) in order to help them solve their IT issues: account password reset, Internet connectivity issues, emailing options etc.;
* You will log in remotely to clients' computer in order to solve the software issues easily;
* You will document the issues that you deal with on a daily basis into the ticketing system;
* Troubleshooting hardware, software and network related issues;
* Escalating problems to the next level of support when necessary;
You will be awarded for your success with:
* Long term collaboration: Contract for unlimited period of time;
* Longer vacations: Up to 27 days Annual Vacation;
* Learning opportunities: IT and Soft skills training provided by our specialists;
* Bonus for referring new colleagues;
* Health benefits: Private Medical subscription; Massage rooms in our office;
* Flexible benefits: Public transportation reimbursement, Meal tickets, Private pension, Certified courses, Gift vouchers;
* Tailored Career Path;
* Opportunity to develop a career within a stable multinational environment ? Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
* Friendly, fun and young team.
* Do you speak English at advanced level? Then join our team!
* If you enjoy helping your friends with IT related issues, then most probably you will find our activity here to be exciting;
* You are not so familiar with the IT field, but you are driven to explore a new path? We love to help our colleagues grow!
* If you already have experience in dealing with customers over the phone or even face-to-face, you are a step ahead!
* You know that the customers are different so you adapt your speech to their needs? We need a flexible person like you in our team!
Imagine a day at Stefanini - Take a look!
* You will talk with the clients (via email and phone) in order to help them solve their IT issues: account password reset, Internet connectivity issues, emailing options etc.;
* You will log in remotely to clients' computer in order to solve the software issues easily;
* You will document the issues that you deal with on a daily basis into the ticketing system;
* Troubleshooting hardware, software and network related issues;
* Escalating problems to the next level of support when necessary;
You will be awarded for your success with:
* Long term collaboration: Contract for unlimited period of time;
* Longer vacations: Up to 27 days Annual Vacation;
* Learning opportunities: IT and Soft skills training provided by our specialists;
* Bonus for referring new colleagues;
* Health benefits: Private Medical subscription; Massage rooms in our office;
* Flexible benefits: Public transportation reimbursement, Meal tickets, Private pension, Certified courses, Gift vouchers;
* Tailored Career Path;
* Opportunity to develop a career within a stable multinational environment ? Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
* Friendly, fun and young team.
Job Requirements
What's next:
It"s best to apply today, because job postings can be taken down and we wouldn"t want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we"ll be happy to assist!
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
About us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.