Bachelor of Science degree in a computer or related field is desired. Minimum of 2 years of Help Desk and relevant technical experience. Hardware and software troubleshooting skills. Diagnostic skills in hardware, network, printing, and operating systems. Excellent communication, writing, and customer service skills. Adapt and identify new and emerging technologies to improve business processes.
Strong working knowledge of diagnostic software and equipment. Hardware and software troubleshooting skills Diagnostic skills in hardware, network, printing, and operating systems Excellent communication, writing, and customer service skills Deep understanding of new and emerging technologies Familiar with using remote support tools, preferably Bomgar Knowledge of Gmail and Google Apps Knowledge of multiple operating system platforms Knowledge of Office and Adobe products Prior experience using deployment tools, preferably SCCM, JAMF, and CFEngine Knowledge of Windows Active Directory Experience using a ticket system, preferably ServiceNow Experience with conferencing tools such as Zoom
Job occasionally requires lifting computer equipment such as desktops, laptops, monitors, printers, etc. that may weigh up to 50lbs. The job also occasionally requires running cables under and around equipment and furniture.
Must be available during the core Help Desk hours which can be subject to change. Hours will be set based upon a 30 min or 1 hour lunch. Rare Saturday work might be required to support events (e.g. Backup for Science on Saturday). Onsite Work