Roles and Responsibilities:
* Serve as the lead point of contact for all customer account management matters
* Build and maintain strong, long-lasting client relationships
* Negotiate contracts and close agreements to maximize profits
* Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
* Ensure the timely and successful delivery of our solutions according to customer needs and objectives
* Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
* Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
* Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
* Prepare reports on account status
* Collaborate with the sales team to identify and grow opportunities within the territory
* Assist with challenging client requests or issue escalations as needed
Qualifications:
* 3 to 5 years of proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role
* Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
* Solid experience with Salesforce CRM software
* Experience delivering client-focused solutions to customer needs
* Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
* Excellent listening, negotiation, and presentation abilities
* Strong verbal and written communication skills
* BA/BS degree in Business Administration, Sales, or relevant field
* Consultants with consulting background (ideally big five or the next tier consulting firms) experience are preferable