Connect content to corresponding data extensions for personalization, and dynamic capability, and reporting
Lead the socialization and roll out of the email module library to stakeholders across the organization and key agency partners
Own and manage ongoing requests for new modules or updates to existing content
Respond to common business requirements and perform basic administrative functions within Marketing Cloud with support of the SFMC administrator
Ensure design and email layout is optimized, renders and functions correctly across multiple email clients, and is mobile friendly?strong attention to detail, QA, and visual aspects utilizing tools such as Litmus
Stays ahead of email best practices and helps to align the enterprise on how best to handle mobile-first email functionality, email accessibility, dark mode, AMP for Email, plain text, ALT text, etc.
Is knowledgeable of privacy policies and anti-spam laws and regulations, including but not limited to CAN-SPAM, Apple Mail Privacy Protection, GDPR, and marketing consent
Assist in designing and documenting solutions to leverage automation, dynamic content, data-driven segmentation, and other sophisticated Salesforce Marketing Cloud capabilities to maximize customer engagement and response. Update training documentation for the internal design team
Ability to interpret analytics/trends and identify actionable insights
Understanding of A/B and multivariant testing as well as tracking and tagging best practices
Proactively identify and analyze issues / obstacles to determine and recommend appropriate courses of action
Required Skills
3+ years implementation experience in Salesforce Marketing Cloud Content Builder, Contact Builder, Email Studio, Automation Studio, Mobile Studio, and Journey Builder (Interaction Studio/Customer 360 Audiences a plus)
Extensive experience working with enterprise Marketing Cloud environments with multiple business units
Advanced knowledge of software architecture, design, and business processes
Extensive experience with SFMC REST and SOAP API data transmission protocols