THIS ROLE IS 100% REMOTE- PLEASE SOURCE ANYWHERE IN US (BUT MUST WORK PACIFIC HOURS)
Schedule: M-F 8-5/9-6 PACIFIC TIME WITH FLEX DEPENDING ON BUSINESS NEEDS
Role Title: Service Now Technical Architect
Implement ServiceNow platform and cross-platform integration solutions based on ServiceNow
best practices while maintaining out of the box (OOTB) upgradeability.
Partner cross functionally with other business application owners to ensure our business
automation and data management processes are smooth and well connected.
Serve as a lead subject matter expert and champion in driving the industry best practices for
evolution of the company's ServiceNow instance and integrated tools.
Provide input into the IT Roadmap, including the ServiceNow rollout, implementation of new
modules, and major upgrades.
Lead discussions and investigations regarding new ServiceNow features and functionality,
contribute to recommendations for process improvements and keep application users informed
about system functionality and enhancements
- Lead ServiceNow platform upgrade, clone, and maintenance processes
- Responsible for designing and implementing enterprise IT projects in ServiceNow. Duties include:
- gathering requirements from business users
- working with technical leads to transform and develop ServiceNow solutions.
- serve as a primary liaison between the business stakeholders and IT.
- Manage change process for all new changes on the platform.
- define and document user interfaces, support systems and data requirements.
- develop functional specifications and system design specifications.