Role Title: Servicenow Business Process Analyst/Consultant
Service Now Business Analyst/Consultant
Responsibilities:
Evaluate and support process improvement initiatives by analyzing business functions, gathering info, and optimizing system capabilities across Rivian.
Lead engagements as the Subject Matter Expert (SME) on relevant best practices in ITSM suite
Lead business process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
Developing required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities
Managing and communicating process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customer's expectations
The BPC helps to close any gaps in understanding between the business needs and technical capabilities, and then define the appropriate process to achieve desired business results.
Lead engagements as the Subject Matter Expert (SME) on relevant best practices in ITSM suite
Work closely with the Architects, Developers and BA's to document stories, Acceptance criteria and Test artefacts. Participate in Agile cerenmonies and Grooming sessions.
Advanced level of ServiceNow knowledge and ITSM is a required pre requisitie for this role.