Job Details

Reproductive Health Assistant

Job ID#:





North Austin, TX

Job Category:


Position Type:

Direct Hire/ Placements

Positions Available:


Job Description

Bilingual and monolingual needed

Summary: The Reproductive Health Assistant is an essential part of the healthcare team providing comprehensive health education and direct patient care, demonstrating a positive, cooperative manner, and a willingness to assist team members when needed.

Essential Job Functions & Expectations

  • Performs a variety of responsibilities in direct patient care including but not limited to: greeting patients promptly and in a welcoming manner, providing high quality care, interviews patients and obtain medical history information, provides education to patients regarding the purpose of their visit, performs patient check-in and check-out, accurately updates patient charts, confirms that all medication, equipment and supplies are stocked in health center including sterile instruments, assists with patient discharge instructions.
  • Provides pregnancy-options counseling in a comprehensive, non-directive and non-coercive manner. Ensures that a patient having a pregnancy test is educated on all options including parenting, adoption and abortion and receives accurate information and appropriate referrals.
  • Performs blood draws (venipuncture) and intramuscular (IM) injections.
  • May train less experienced Heath Center team members in job functions/duties/protocols.
  • Verifies and completes requests for medical records per policy.
  • Supports the clinician by performing lab testing and vital signs appropriate to the patient and notifying the clinician of special concerns pertinent to the visit.
  • Provides contraceptive supplies, prescribed medications, and intramuscular injections as ordered by the clinician per health center protocols. Provides specific instructions on each patient's selected birth control method.
  • Triage phone calls to clinicians as appropriate.
  • Reviews EPM/EHR for any alerts for outstanding follow-up needs and advise patients of their follow-up status or discuss the clinician's recommendations with the patient at each visit.
  • Maintains an awareness of clinic flow and visit cycle times and contributes to the efficient delivery of care by working with a sense of urgency to respect the time of patients and increase access to services.
  • Maintains discretion and patient confidentiality at all times, using appropriate guidelines on release of information.
  • Understands and complies with regulations from all governing entities and health center protocols including but not limited to Patient Rights, Child Abuse identification and reporting, infection control, laboratory protocols, emergency evacuation, risk management, and Occupational Safety and Health Administration (OSHA) safety standards.
  • Completes daily health center closing procedures such as preparing deposits and balances cash drawer. Strictly adheres to revenue handling policies.
  • Reviews method of payment and obtains insurance information as applicable.
  • Maintains laboratory, sterilization, temperature and cleaning logs. · Handles lab specimens per organization protocols and performs laboratory testing as required by Clinical Laboratory Improvement Amendments (CLIA) when ordered by the clinician.
  • Sets-up and cleans laboratory area and exam rooms including maintaining a clean, neat arrangement; collecting and washing instruments; properly disposing of all trash; maintaining medical supplies and equipment in examination and laboratory areas.

Job Requirements


H/S Diploma or equivalent and 1 year of experience in any of the following: customer service, healthcare or social services environment; an advanced degree may be substituted for up to 1 year of experience (e.g. Associates/ Bachelor's/Master's). ·

Preferred: Medical Assistant Certification from an organization recognized by PPGT OR a certificate of completion or diploma from fully accredited medical assistant educational program as identified in the Database of Accredited Postsecondary Institutions and Programs which contains information reported to the U.S. Department of Education directly by recognized accrediting agencies and state approval agencies.

Preferred: Electronic Practice Management system or Electronic Health Records system experience (EPM/EHR).

  • Must be able to work all health center hours of operation including evenings and weekends.
  • Must be able to travel as required.
  • Fluency in Spanish/English may be required (if a job requirement it is documented in your employee records).
  • Strong organizational skills and ability to multi-task.
  • Ability to exercise initiative, sound judgment, and problem-solving techniques in the decision-making process.
  • Excellent oral and written communication skills with patients and staff in all areas, including administrative, clinical, and non-clinical center staff.
  • Must be pleasant, courteous and helpful.
  • Requires an understanding of and commitment to quality healthcare and excellent customer service.
  • Ability to provide effective, equitable, understandable, and respectful quality care and services that are responsive to the diverse cultural health beliefs and practices, preferred language, health literacy and other communication needs.


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