Job ID#: 3551
Category: Customer Service
SUMMARY
The Customer Support Specialist (CSS) requires outstanding customer service skills, excellent communication with internal and external stakeholders, attention to detail and a proactive approach to seamless service delivery to our customers. The CSS will provide daily support in the Contact Center, coordinating service for our clients and their customers. The CSS will sell and reinforce the company competitive value proposition in every interaction with shippers, recipients and partners as required.
ESSENTIAL DUTIES
? Build trusted relationships to ensure excellent service
? Serve as front line logistics support for shippers of perishable goods and their customers
? Provide proactive information to our shippers and their customers
? Understand and manage the emotional expectations of all supply chain stakeholders
? Answer inquiries from shippers and recipients
? Identify new areas of opportunity and work with the Sales team to bring in new business
? Flexibility in work schedule, including Saturday, Sunday and evening shifts
? Additional responsibilities as assigned
EDUCATION/EXPERIENCE
? High school diploma or equivalent
? One to three years of prior experience in a Contact Center and/or logistics environment preferred
? Familiarity with packaging requirements for perishable and consumable products preferred
? Background in perishables, cold chain or related field a plus
? Proficient in Microsoft Office suite and other applications as required
DESIRED CHARACTERISTICS
? Strong communication, analytical, detail oriented and organizational skills
? Passion for delivering the best results for the customer
? Ability to work effectively under pressure and multitask in a fast-paced environment
? The CSS should be motivated, charismatic, have high energy, a sense of service, responsibility and a willingness to learn and train on a dynamic business model
? Ability to solve practical problems and deal with a variety of concrete variables in areas where only limited standardization exists. Excellent conflict resolution skills.
PHYSICAL REQUIREMENTS
? Prolonged periods of sitting at a desk and working on a computer
? Must be able to lift 15 pounds at times
BENEFITS
? Paid Time Off
? Tuition Reimbursement
? Medical, dental, vision
? Paid parental leave
? STD, LTD, Life Insurance