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Performance will be evaluated based on meeting the requirements of the job description: 

· Achievement of established training and compliance metrics 

· Accuracy and integrity of training records (audit-readiness) 

· On-time execution of onboarding schedules 

· Standardized training delivery across sites and shifts 

· Leadership effectiveness and team development. 

· Alignment with company policies, SOPs, and safety standards 

· Effective cross-functional collaboration with Operations, Quality, and Senior Leadership.

Performance

Metrics Performance metrics for this position will be established annually based on: 

· Meeting project goal timelines, margins, and other financial indicators. 

· Successful internal and external audit outcomes related to training records. 

· Demonstrated training effectiveness and reduction in retraining events. 

· Timely closure of training assignments within required due dates.

Key Outcomes Expected 

· Develop and maintain comprehensive training schedules across all warehouses. 

· Support facilitation of training on company policies, SOPs, safety standards, and operational systems (e.g., LMS, WMS/C3). 

· Partners with warehouse leadership to ensure structured training programs are consistently executed for new hires and existing associates. 

Administrative & LMS Management

· Record Integrity: Maintain the training program within the Quality Management System and any required physical training documentation, ensuring every associate has a complete, accurate, and audit-ready training profile. · Compliance Tracking: Proactively monitor certification and qualification expiration dates (e.g., PIT/Forklift, HazMat, Safety protocols) to prevent compliance gaps or operational disruption. 

· SOP Document Control: Coordinate distribution and version control of Standard Operating Procedures (SOPs) to ensure associates are trained on current, approved processes. 

Logistics & Scheduling Shift Coordination:

· Manage the master training calendar across 1st, 2nd, and 3rd shifts, ensuring training sessions do not disrupt peak shipping and receiving windows. 

· Onboarding Logistics: Coordinate onboarding training for new associates, including safety gear (PPE) distribution, badge access, and classroom setup. 

·  Equipment Certification: Schedule and track practical evaluations and certifications for Powered Industrial Trucks (PIT) and other applicable equipment, ensuring only authorized personnel operate machinery. 

Reporting & Auditing

· Audit Support: Prepare and present training documentation during internal audits, client audits, OSHA inspections, and regulatory reviews. 

Productivity Reporting: Generate reports on training completion rates and "Time to Productivity" for new hires to help Operations plan for peak seasons. 

OJT Verification:

Collect, verify, and maintain On-the-Job Training (OJT) documentation to confirm hands-on competency validation by authorized supervisors. 

Training Metrics & Executive Reporting

· Develop, maintain, and refine training performance metrics (e.g., training compliance rates, record accuracy, SOP revision timeliness, onboarding productivity, retraining trends, certification status, and OJT completion). 

· Present training metrics and KPI trends to senior leadership in a professional, concise, and data‑driven format during management reviews, quarterly business reviews, or on an as‑needed basis. 

· Translate complex training data into meaningful business intelligence, clearly communicating operational impact, compliance risks, and recommended corrective actions. 

· Demonstrate readiness to represent the Training function confidently during executive briefings, audits, client meetings, or strategic planning discussions.

Critical Skills, Knowledge, and Behaviors

· Technical Skills: Advanced proficiency in Microsoft Office (Excel is critical for tracking metrics). 

Experience with Learning Management Systems, Quality Management Systems and/or Warehouse Management Systems is a plus. 

· Organization: Exceptional organizational skills with a "zero-error" approach to data entry, understanding that a missing record can lead to a regulatory finding. 

· Communication: Ability to communicate clearly within a diverse workforce, from entry-level associates to senior facility management. ·

·  Leadership: Leadership and coaching skills in fast-paced warehouse environments for a team of Training Coordinators across multiple sites. 

· Experience with "Train-the-Trainer" models in a manual labor setting. 

· Ability to troubleshoot training system, LMS tools and basic classroom technology (tablets, hand-held scanners used for training). 

· Effective analytical, problem solving and decision-making skills (can gather and analyze data and information and draw conclusions). Able to think logically and analytically. 

· Able to prioritize, organize tasks and time, and follow up. Perform responsibilities efficiently and timely. Able to balance multiple requests and meet deadlines. 

· Able to work well in a team environment and as part of a team. Demonstrates ability to effectively lead a team to successful completion of a project. 

· Knowledge of GMP/GDP, FDA, and CFR training requirements.

Experience:

High school diploma or equivalent 

· Associate or bachelor's degree preferred. 

· 2+ years of training administrative or coordinator experience, specifically within a cGMP environment within the pharmaceutical industry. 

· Previous leadership, mentoring, or coaching experience is strongly preferred.

Physical

Demands Must be able to work proficiently with computers and other office equipment.