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Job Description

Under direct supervision, this role performs a broad range of credit and collections functions to support the financial health of the organization. Following established guidelines, the position is responsible for taking appropriate action to recover delinquent accounts while maintaining accurate and up-to-date credit records.

The role involves gathering, compiling, and maintaining essential credit information, as well as proactively contacting customers regarding overdue payments. Regular reports are prepared to reflect the status of credit and collection activities. While exercising sound judgment and discretion in collection efforts, the position requires internal approvals for actions such as refinancing and repossessions.

This individual communicates professionally with customers, vendors, and colleagues to ensure inquiries are handled accurately and promptly. As a collaborative team member, the role supports departmental and organizational goals and performs additional duties as needed to best serve the company.

Primary Responsibilities:

• Review accounts to ensure proper payment activity and identify potential credit risks
• Minimize company debt exposure by evaluating and adjusting credit terms based on account performance
• Analyze and interpret financial and numerical data to support decision-making
• Monitor and assess credit status using metrics such as credit terms and days sales outstanding (DSO)
• Assist with account reconciliation and resolve discrepancies
• Manage new accounts in accordance with company credit policies and guidelines
• Communicate with drivers regarding collection and delivery decisions, including approving or denying charges for Cash on Delivery (COD) customers and monitoring cash accounts
• Prepare and maintain accurate reports on credit and collection activities
• Perform other related duties as assigned