The Customer Service Coordinator will be the primary point of contact for internal customers and department representatives, focusing on providing professional and efficient assistance. The role involves acting as a liaison between various departments, managing conference room scheduling, processing work orders, and supporting internal events.
This is currently a hybrid role with 3 days in the office and 2 days working remotely.
Key Responsibilities: 1. Customer Support: Provide exceptional service to internal customers via phone/email/Teams 2. Liaison Role: Facilitate communication between internal customers and other departments to ensure efficient resolution of inquiries. 3. Conference Room Scheduling: Manage reservations and setup requests using specialized scheduling software. 4. Work Order Management: Process and enter work orders in designated software, collaborating with service partners for timely completion. 5. Event Coordination: Assist department groups in planning and executing customer events. 6. Recordkeeping: Maintain accurate records of requests, orders, and communications. 7. Customer Service Excellence: Deliver high-quality service while adhering to company policies and standards.
Job Requirements
Education and Experience: o 2-year associate's degree or work experience equivalent preferred o Customer service or call center experience preferred
Skills: o Desire to grow strong customer service skills, including listening skills o Strong phone and keyboarding skills and use of general office/call center equipment o Experience with Microsoft Office suite and general call center and work order concepts and/or systems o Solutions oriented with strong problem-solving skills and ability to delegate or escalate appropriately o Demonstrate good organizational skills, detailed oriented, punctual o Professional, friendly, and positive approach to customers' expectations and requests o Ability to work well under pressure and remain positive o High level of integrity and confidentiality o Demonstrates good interpersonal skills o Demonstrates good written and verbal communication skills
Experience: o Preferred: Previous experience in a call center, customer service, or administrative support role.
Adaptability: o Ability to thrive in a fast-paced environment and respond effectively to changing priorities.