Day to Day Responsibilities: * Responsible for error free execution of quotes, orders and other order management related activities. * Build strong working relationships with both internal and external customers. * Understand and execute contractual agreements. * Coordinate order requirements through the MRP system and other business tools. * Organize communication for internal customers to meet external customer requirements. * Use professional telephone and written communication skills to include excellent use of grammar and sentence structure. * Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers. * Participate in training, testing, and project related activities as identified. * Represent Company to the customer in a highly effective, professional manner.
Job Requirements
Travel Requirements: None
Hours of work/work schedule/flex-time: 40 hours - Requires some flexibily/overtime when required based on load.
Required Education: Bachelor in BA or similar.
Preferred: * Customer Service experience or Sales experience in a manufacturing environment.
Required Years and Area of Experience: 3-5 years Customer Service experience including handling of customer Purchase Orders/Contracts.
Required Skills:
* Self motivated performer with broad skills for potential internal career growth. * Represent Company in a professional manner at all times; even under pressure. * Quality and customer focused. * Professional verbal and written communication skills. * Effective problem solver, detail oriented. * Demonstrate effective time management and ability to multi-task. * Proficiency with Microsoft Tools; Outlook, Excel, Word * Excellent typing and keyboarding skills * Comfort with multiple complex business systems
Desired Skills: * Basic understanding of Aerospace & Defense Industry * Some experience working in a MRP focused manufacturing business * Experience functioning in a diverse, fast paced environment
Soft Skills (Communication/Team/Leadership): * Strong/effective interpersonal skills * Team oriented * Desire to deliver outstanding customer experience