Day to Day Responsibilities:
* Responsible for error free execution of quotes, orders and other order management related activities.
* Build strong working relationships with both internal and external customers.
* Understand and execute contractual agreements.
* Coordinate order requirements through the MRP system and other business tools.
* Organize communication for internal customers to meet external customer requirements.
* Use professional telephone and written communication skills to include excellent use of grammar and sentence structure.
* Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers.
* Participate in training, testing, and project related activities as identified.
* Represent Company to the customer in a highly effective, professional manner.

 

 

Travel Requirements: None

Hours of work/work schedule/flex-time: 40 hours - Requires some flexibily/overtime when required based on load.

Required Education: Bachelor in BA or similar.

Preferred:
* Customer Service experience or Sales experience in a manufacturing environment.

Required Years and Area of Experience: 3-5 years Customer Service experience including handling of customer Purchase Orders/Contracts.

Required Skills:

* Self motivated performer with broad skills for potential internal career growth.
* Represent Company in a professional manner at all times; even under pressure.
* Quality and customer focused.
* Professional verbal and written communication skills.
* Effective problem solver, detail oriented.
* Demonstrate effective time management and ability to multi-task.
* Proficiency with Microsoft Tools; Outlook, Excel, Word
* Excellent typing and keyboarding skills
* Comfort with multiple complex business systems

Desired Skills:
* Basic understanding of Aerospace & Defense Industry
* Some experience working in a MRP focused manufacturing business
* Experience functioning in a diverse, fast paced environment

Soft Skills (Communication/Team/Leadership):
* Strong/effective interpersonal skills
* Team oriented
* Desire to deliver outstanding customer experience 

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