The role of the Dealer Auditor is to minimize the company's liability and risk by conducting dealership warranty audits, while consistently adhering to professional standards that align with the company's benchmarks of compliance and integrity. The primary objective is to ensure the consistent application of Company warranty policies and procedures while maintaining accuracy and fairness across our dealer network.
The Dealer Auditor will also be responsible for preparing and communicating audit-related information, such as notification letters and specialized reports detailing audit results. Additionally, the Dealer Auditor will maintain oversight of Company warranty expenses by continually reviewing policies and procedures related to warranty repairs, as well as other controlling rules, to identify trends and other noncompliance risks.
The Dealer Auditor will also play a key role in addressing recurring violations by providing consistent, ongoing communication of findings, conducting root cause analysis, and recommending possible corrective actions to stakeholders at both the dealership and corporate levels.
Responsibilities:
Perform audits of dealer warranty claim submissions through in-depth review of repair order documentation and initiate chargebacks for noncompliance.
Prepare, deliver, and maintain records of all audit-related communications including notification letters and reports reflecting audit results, in compliance with Company document retention requirements.
Develop and execute enhanced methods for analyzing established warranty KPIs and claim submission patterns to aid in early detection of potential deviations from expected conditions.
Develop and maintain communication and coordination with dealership management, regional operations teams, and other Company corporate teams to ensure compliance with our Warranty and Dealer Policy manuals across the dealer network.
Provide training and support to Company and dealership personnel to improve compliance with Warranty policy and procedures.
Assist in other dealer network initiatives, such as facility inspections, and contribute to other Internal Audit projects as necessary.
Employ data analytics to predict and improve dealer compliance in warranty-related business areas.