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Job Details

Information Technology

ServiceNow Systems Administrator II  Pasay,   Posted: 9/11/2020
Job Description

Job ID#:


Job Category:

Information Technology

Position Type:

Full Time

Positions Available:



Who We Are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (helpdesk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
Here Are Some Tips And Guidelines To Help You Better Prepare With Your Application With Us:
  • Complete your primary government mandated pre-employment ID number (SSS, TIN, PAG-IBIG, PHILHEALTH), and Medical Examination. Your health is important to us. We want you to be physically fit for work to jumpstart an exciting career with Stefanini.
  • TIN is applicable for applicants with work experience only.
  • Immediately submit your required documents to our Recruitment Team when advised.

Job Requirements


What Will You Do?
  • Automation of routine tasks through ServiceNow including design, creation and administration of key components such as:
    • Forms
    • Workflows
    • Catalog Items
    • Metrics
    • Service Level Agreements
    • Reports
    • Dashboards
  • Complete job responsibilities utilizing predefined release and change management processes
  • Contribute to continuous improvement of processes, standards, policies, working methods, and tools
  • Deliver a positive and value-added experience to clients in every interaction
  • Load, transform and maintain data interfaces between ServiceNow and other systems
  • Monitor logs, performance and overall health of ServiceNow instances
  • On-time, on-budget delivery of responsibilities (PM)
  • Other duties as assigned
  • Provide guidance and training of system usage to clients and end users
  • Relentless pursuit of quality and complete adherence to coding and quality standards
  • Remain abreast of industry technical trends and new development to maintain current skills and remain current with industry standards. (continuous learning)
  • Respond to and address client issues and inquiries in a timely fashion
  • Write and maintain up-to-date documentation related to the application administration and configuration 
What Do You Need To Succeed?
  • Exceptional written and oral communication skills
  • Demonstrated ability to develop and maintain excellent long term client/supervisor/peer relationships
  • Ability to interact with a variety of individuals in a courteous, professional manner
  • Proven capability to work well under pressure and within tight deadlines
  • Proactive leader recognized for team building skills and superior client service
  • Advanced proficiency in Excel, Word, Power Point, Internet Research
Computer & Technical Competencies:
  • Experience (1-2 years) supporting web based applications
  • Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture
  • Knowledge of IT service management and the ITIL service operations and transition processes
  • Knowledge of relational databases
  • Preferred: Experience Implementing and maintaining IT Service Management (ITSM) Tools
  • Preferred: Experience with web UI development technologies that include HTML5, CSS3, and AJAX
  • Preferred: Experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
  • Preferred: Knowledge of Agile/Scrum methodology 
Preferred Education and Experience:
  • Associates Degree or two to three years progressive work experience
  • ITIL Foundations Certification or existing knowledge, experience and/or training to enable attainment of certification within 90 days
  • ServiceNow Administrator Certification or existing knowledge, experience and/or training to enable attainment of certification within 90 days


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