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Job Details


Information Technology


ServiceNow Specialist, Snr.  Pasay,   Posted: 9/11/2020
Job Description

Job ID#:

40237

Job Category:

Information Technology

Position Type:

Full Time


Details:

Who We Are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (helpdesk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
 
Here Are Some Tips And Guidelines To Help You Better Prepare With Your Application With Us:
  • Complete your primary government mandated pre-employment ID number (SSS, TIN, PAG-IBIG, PHILHEALTH), and Medical Examination. Your health is important to us. We want you to be physically fit for work to jumpstart an exciting career with Stefanini.
  • TIN is applicable for applicants with work experience only.
  • Immediately submit your required documents to our Recruitment Team when advised.

 
Job Requirements

 
Details:

What Will You Do?
  • Automating routine tasks through ServiceNow including design, creation, and administration of key components such as forms, workflows, catalog items, metrics, service level agreements, reports, and dashboards.
  • Collecting and compiling reporting and metrics approaches from multiple clients and proposing new innovations to manage more efficiently.
  • Combining business knowledge and analytic insight with programming skills to develop applications to meet specific business requirements.
  • Utilizing predefined release and change management processes.
  • Contributing to continuous improvement of processes, standards, policies, working methods, and tools.
  • Creating and modifying ServiceNow tables and/or views as necessary.
  • Delivering a positive and value-adding experience to clients in every interaction.
  • Developing and documenting best practice approaches and reusable assets.
  • Developing and managing scripts, user interface, CMS portals, and other ServiceNow platform customizations.
  • Engaging with customers to collect data, advise customers, develop solutions, and advise customers to ServiceNow solutions.
  • Loading, transforming, and maintaining data interfaces between ServiceNow and other systems.
  • Monitoring logs, performance, and overall health of ServiceNow instances.
  • Ensuring that all responsibilities are complete on time and within budget.
  • Utilizing established coding and quality standards.
  • Researching industry technical trends and new development to maintain current skills and remain current with industry standards.
  • Researching and deploying new releases, applications, and enhancements into the ServiceNow environment.
  • Responding to and addressing customer issues and inquiries in a timely fashion.
  • Writing and maintaining up-to-date documentation related to application administration and configuration.
  • Participating in presales activities such as RFP responses, solution design, and work estimation.
  • Performing other duties as assigned.
What Do You Need To Succeed?
  • Bachelor’s degree required, Master's or graduate certifications preferred. Typically requires a minimum of 5 years of related experience
  • Exceptional written and oral communication skills.
  • Ability to develop and maintain excellent long term client, supervisor, and peer relationships.
  • Ability to interact with a variety of individuals in a courteous, professional manner.
  • Ability to work well under pressure and within tight deadlines.
  • Advanced proficiency in Excel, Word, Power Point, and Internet Research.
  • Experience supporting web based applications.
  • Experience (2-5 years) developing applications utilizing JavaScript or GlideScript.
  • Experience implementing and maintaining ITSM Tools.
  • Experience with web UI development technologies that include HTML5, CSS3, and AJAX.
  • Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture.
  • Knowledge of relational databases.
  • Knowledge of IT service management and ITIL service operations and transition processes.
  • Knowledge of Agile/Scrum methodology.
  • Knowledge of identity management, authentication approaches, and integrations (LDAP, Active Directory, SAML, OpenID.
  • Knowledge of configuration management tools and integrations (SCCM, Puppet, Chef).
  • Knowledge of operations management tools and integrations (SCOM, SolarWinds).
  • Knowledge of cross-browser compatibility issues.
  • Experience using web services for systems integration (SOAP and/or REST) is preferred.
  • Experience working closely with SME’s, project managers, and process owners to capture business requirements.
  • Knowledge of ServiceNow database architecture is preferred.
  • ITIL Foundations Certification or existing knowledge, experience, and/or training to enable attainment of certification within 90 days.
  • ServiceNow Administrator Certification or existing knowledge, experience, and/or training to enable attainment of certification within 90 days.
 




 

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