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Job Details

Field Services

Deskside Technician I  Shanghai, SH  Posted: 9/16/2020
Job Description

Job ID#:


Job Category:

Field Services

Position Type:

Full Time


Long Term


Who We Are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (helpdesk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

Job Requirements


What Will You Do?
  • Provide hardware/software support services to onsite client including break/fix
  • Implement virus detection and eradication procedures
  • Diagnose end-user system failures and implement repair solutions
  • Diagnose printer and other peripheral devise failures and implement repair solutions
  • Troubleshoot network devices in order to ensure connectivity from the PC to the Network
  • Properly document tickets in Service Now and work closely with Global Service Desk 
What Do You Need To Succeed?  
  • At least two (2) professional years’ experience
  • Solid foundation of Personal Computer experience
  • Excellent troubleshooting capability
  • Ability to work in a team environment as well as independently
  • Proven ability to remain flexible in a changing environment
  • Attendance and schedule adherence are requirements of this position
  • May require additional project-specific training
  • Experience working in Service Now or other ITSM ticket management system


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