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Job Details

Desktop Support

Deskside Technician  Marysville, OH  Posted: 9/17/2020
Job Description

Job ID#:


Job Category:

Desktop Support

Position Type:

Full Time


Through the le


Who we are:
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC) Windows 7/10 operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc. IMAC Support - IT equipment Install/Move/Add/Change Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned
What do you need to succeed?
Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
Able to uphold a positive attitude at all times, even under stressful conditions
Experience supporting remote facilities and users
Excellent verbal and written communication skills High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
Ability and willingness to learn new technologies
High School Diploma (required)
Deskside / Desktop / End User Computer experience, ideally in a corporate/manufacturing environment Proven ability to handle challenging, rapid-response user support
Proven ability to balance, prioritize and organize multiple tasks
Desired Characteristics
*A+ Certification
*Microsoft Certified Professional (MCP)
*ITIL Foundations
*Lean Six Sigma
What you'll get
*Work with brilliant minds, often within a global capacity;
*Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
*Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're different
*Brazilian and privately owned company;
*Agility, flexibility, and innovation are in our DNA;
*Flat organizational structure which enables faster communication and decision making;
Take a look for yourself Here's one of our own, talking about the culture, space and growth opportunities:

Job Requirements


Job Description: Desk-side Support Technician
• Troubleshoot and repair equipment
• Verify the integrity of accessories and clean the equipment
• Configure equipment to customer specification
• Install RAM, hard drives, video cards, CD-ROM's, and other peripherals
• Keep the tracking and inventory databases up to date
• Set, configure, and troubleshoot PC/laptop and printers in a LAN environment
• Analyze, test and evaluate new products
• Maintain library of current BIOS, drivers and patches for supported equipment
• Support remote access for laptop users, maintain call tracking, and inventory databases
• Basic ability to use personal computer and software application
• Basic knowledge of application, connectivity, hardware, peripherals including printers and scanners, network tools, and TCP/IP protocol
• Basic knowledge of new technology in the information technology field
• Basic knowledge in a variety of PC software programs, remote tools
• Basic knowledge interfaces
• Basic knowledge of MIS environment
• Basic knowledge of data and mobile device support


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