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Job Details

Desktop Support

Deskside Technician  Lebanon, IN  Posted: 9/22/2020
Job Description

Job ID#:


Job Category:

Desktop Support

Position Type:

Full Time


Who we are?
Stefanini is a full-service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
  • Network Support – Smart Hands – working with L3 to resolve on-site issues with networking/server equipment.
  • Telephony Support – Support Cisco VoIP and Cisco analog voice gateways, and analog phone line troubleshooting.
  • Deskside Support – Break/fix, PC staging, asset management, software installation, PC troubleshooting, printer support, process remedy ticket request, compliance tasks, account management, and provide end support to end users.
  • Other duties as assigned.
What you’ll get
  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well. 
Why we’re different
  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making; 
Take a look for yourself 
Here's one of our own, talking about the culture, space and growth opportunities:

Job Requirements


What do you need to succeed?
  • Technical degree or equivalent end-user supporting experience
  • Experience with Deskside and basic troubleshooting skills including hardware, software, printing, networking, file shares, etc.
  • Evidence of Cisco network experience other than handling the equipment.
  • Knowledgeable in Windows 7 and 10 experience – ability to resolve Windows 7/10 Operating System Issues and Errors
  • Proficient in the latest Microsoft Office Applications (Office 365)
  • Remedy Software or related ITSM ticketing tool experience
  • Printer and scanner support
  • Knowledgeable in Customer infrastructure support
  • Mobile Device Support Experience
  • Familiarity with Microsoft Active Directory
  • Experience with computer asset tracking
  • Experience with user ID creation
  • Some experience with support and administration of network phones (VoIP system).
  • Understanding of Symantec Virus Scan software
  • Ability lift up to 50 lbs. when moving electronic equipment
  • Great customer service skills
  • Ability to multi-task
  • Team player


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