*High School - IT-related courses is a plus.
*Excellent in oral and written English communication and MUST speak/write and read Spanish fluently *Excellent customer service skills.
*Must consistently meet or exceed required performance criteria.
*Able and willing to take several calls a day when necessary.
*Familiarity and good working knowledge in PC hardware and software troubleshooting.
*Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
*Familiarity with Virtual Environments, network connectivity troubleshooting and browser troubleshooting.
*Prior BPO experience in Technical Support is a plus.
*Familiarity with ticketing system.
*Must be willing to work in different shifts.
*Fresh graduates are encouraged to apply.