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*Provide technical end-user support via telephone, email, or web chat. 

*Provide restorative or maintenance actions to resolve end-user problems. 

Respond to end-user problems based on standard procedures. 

*Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately. 

Additional Note: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.