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Job Details

Helpdesk Technician

Bilingual Helpdesk Technician  Detroit, MI  Posted: 10/2/2020
Job Description

Job ID#:


Job Category:

Helpdesk Technician

Position Type:

Full Time



Positions Available:



*Provide technical end-user support via telephone, email, or web chat. 
*Provide restorative or maintenance actions to resolve end-user problems. 
Respond to end-user problems based on standard procedures. 
*Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately. 

Additional Note: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Requirements


*High School - IT-related courses is a plus. 
*Excellent in oral and written English communication and MUST speak/write and read Spanish fluently *Excellent customer service skills. 
*Must consistently meet or exceed required performance criteria. 
*Able and willing to take several calls a day when necessary. 
*Familiarity and good working knowledge in PC hardware and software troubleshooting. 
*Prior Software Application support (e.g. Outlook, etc.) experience is a plus. 
*Familiarity with Virtual Environments, network connectivity troubleshooting and browser troubleshooting. 
*Prior BPO experience in Technical Support is a plus.
*Familiarity with ticketing system. 
*Must be willing to work in different shifts. 
*Fresh graduates are encouraged to apply.


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