Join us to co-create solutions for a better future!

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Details:

• Provide 1^st and 2^nd level support to our internal customers through the ticketing system based on defined ITIL processes.
• Be logged in and available to answer calls through our global Service Desk call centre solution.
• Actively participate in team meetings and suggest opportunities for continual improvement.
• Support Service Desk KPI/TTI measures.
• Support Service Desk related projects and CoE teams.
• Be part of a rotered on call team during weekends, this should have you on-call once a month
• Develop and maintain both technical and customer documentation for standards, processes and procedures.  

 

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Details:

• Minimum of 2 years IT experience within a Service Desk function.
• Strong customer service skills with a passion to exceed customer expectations.
• Strong analytical and problem solving skills.
• Knowledge of ITIL v3, ideally with an ITIL certification.
• A rounded knowledge and broad experience with hardware and software, .
• Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable).
• Strong English written and verbal communication skills. 
• Demonstrated ability to communicate complex problems and issues in a concise manner to a variety of technical and non-technical audiences.  
• Ability to handle multiple projects and tasks, make decisions and solve problems. 
• Proven ability to work under stressful conditions.
• Maintain up-to-date knowledge in the Service Desk sector of IT along with any industry trends or techniques.
• Experience of: Java Script; SQL; Powershell.
• Experience with configuring and developing ITSM solutions. 

Work Hours:  24* 7 Shift

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