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Job Details


Consumer Complaints Analyst  San Francisco, CA  Posted: 12/30/2020
Job Description

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6 Months

Positions Available:



Stefanini is looking for a Consumer Complaints Analyst in San Francisco, CA.
  • Maintain complete and accurate records of complaint investigations in accordance with client and Board guidelines.
  • This includes data submitted to the client"s complaints information database.
  • Monitor the client"s consumer complaints hotline.
  • Work independently to conduct the investigation of consumer complaints against state member clients within designated timeframes.
  • Analyze and fully understand issues presented by the complainant, identify any necessary follow-up with the complainant and/or staff, determine applicability and compliance with various laws and regulations, identify appropriate resolution, draft investigation summary letters, and determine the materials needed to support investigation findings.
  • Maintain strong working knowledge of a variety of laws and regulations - including staying abreast of regulatory developments, emerging issues, and compliance trends - that have a significant impact on consumers.
  • Possess knowledge of consumer protection laws and regulations, & applied to the analysis and resolution of consumer complaints. Complaint investigations involve extensive contact with the public and client personnel, thus requiring the need for discretion and independent discernment.

Job Requirements


Position Requirements: 
  • Bachelor"s degree required or 4 years of applicable experience; a major in business, economics, finance, legal, accounting or a related field is preferred.
  • A minimum of three years of direct or comparable banking, financial, industry, or banking supervision experience. Consumer compliance experience is preferred.
  • Examiner experience or a commission from a federal or state supervisory agency is preferred but not required.
  • Knowledge of consumer protection laws and regulations.
  • Excellent written and verbal communication skills.
  • Strong organizational, problem solving, interpersonal, and analytical thinking skills.
  • Excellent project and time management skills and the ability to balance and prioritize multiple assignments as new priorities arise.
  • The ability to work independently under minimal direct supervision or oversight.
  • Demonstrates and models One Behaviors to include: Collaboration, Emotional Intelligence, Accountability and Critical Thinking.


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