*Bachelor"s degree or vocational in IT-related courses is a plus.
*Minimum of completed two (2) years in college or has finished a Diploma/Certificate course. *Excellent oral and written English communication skills.
*Excellent customer service skills.
*Excellent hardware and Software troubleshooting skills.
*Experience with supporting remote users desired.
*Experience with remote software installs and repairs.
*Must consistently meet or exceed aggressive performance criteria including First Contact Closure and Average Handle Time targets.
*Able and willing to take handle several concurrent support requests through different support channels.
*Prior Software Application support (e.g. Outlook, etc.) experience required.
*Prior ITO experience in Technical Support is a plus.
*Familiarity with supporting Wi-Fi and network connectivity including remote access.
*Must be willing to change work shifts with advance notice as business needs requires