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Job Details


Remote Desk


Remote Desk Specialist, Sr.  Pasay,   Posted: 1/15/2021
Job Description

Job ID#:

41422

Job Category:

Remote Desk

Position Type:

Full Time

Duration:

Long Term

Positions Available:

2


Details:

Who We Are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (helpdesk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
 
Here Are Some Tips And Guidelines To Help You Better Prepare With Your Application With Us:
  • Complete your primary government mandated pre-employment ID number (SSS, TIN, PAG-IBIG, PHILHEALTH), and Medical Examination. Your health is important to us. We want you to be physically fit for work to jumpstart an exciting career with Stefanini. 
  • TIN is applicable for applicants with work experience only. 
  • Immediately submit your required documents to our Recruitment Team when advised. 

 
Job Requirements

 
Details:

The Remote Desk Specialist will be providing technical phone support to end users and determining if a Dispatch Field Technician is required. This team handles a variety of technical issues that were not able to be resolved at the Service Desk level for remote users. The Remote Desk Specialist will be responsible for researching and implementing solutions to resolve the end user's technical incident. This may include interaction with the help desk and desk side support teams to resolve the end user's issue in the most efficient manner. This role will also include a scheduling responsibility. They will work closely with the end user and Field Technicians to schedule to be assisted onsite for incidents and requests. 

What Will You Do?
  • Diagnosing end-user system failures and implement repair solutions. 
  • Review all tickets for remote locations and determine if remote support is viable. 
  • Provide remote hardware/software support services to onsite client. 
  • Configuration and troubleshoot network devices in order to ensure connectivity from the PC to the Network. 
  • Diagnose printer and other peripheral devise failures and implement repair solutions. 
  • Providing installation and upgrading services of hardware and software. 
  • Monitor escalated tickets to Field Teams to ensure acknowledgement. 
  • Work closely with Field teams including partner vendors. 
  • Implementing virus detection and eradication procedures. 
  • Coordination of equipment moves between locations. 
  • Updating ServiceNow tickets with all required appointment information.

What You Need To Succeed?
  • At least five (5) year deskside support experience. 
  • Experience scheduling or hardware/software dispatching preferred. 
  • Ability to install, configure and troubleshoot Active Directory and DNS for Active Directory, as well as skills necessary for Group Policy and Active Directory Security solutions. 
  • Preferred working experience of operating-system administration skills of Windows Server 2008-2019. 
  • Experience and knowledgeable in SCCM system 
  • Ability to troubleshoot Microsoft Windows and MAC OS, as well as applications 
  • Experience with ServiceNow or other ticketing tool highly preferred. 
  • Strong analytical and problem-solving skills. 
  • Strong communication skills. 
  • Ability to multi-task; Attention to detail, well organized, and able to set priorities 
  • Ability to work independently on multiple assignments without losing focus. 
  • Ability to document efficiently and effectively. 
  • Excellent attendance and schedule adherence. 
  • Excellent customer service even during stressful and tough situations 
  • Reliable and cooperative team player; displays consideration and respect for others, ability to earn the respect of peers and colleagues. 




 

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