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Job Details

Desktop Support

Sr. Deskside Technician  New York, NY  Posted: 1/15/2021
Job Description

Job ID#:


Job Category:

Desktop Support

Position Type:

Full Time


We are looking for someone who has a proven ability to follow written procedures and provide exceptional customer service and assist peers, managers and executives. Candidates should be a proven self-starter, detailed oriented, have excellent customer service and technical troubleshooting skills. Diagnose and troubleshoot end user software and hardware issues Contribute to knowledge base Ensure customer satisfaction throughout interaction Assist other team members Provide level 2 support and troubleshoot hardware, software and other break/fix issues, including AV and basic network support. Participate in special projects as requested by the client. Ensure customer satisfaction throughout interaction Assist other team members

"If you would like to speak with a recruiter about this new and exciting opportunity, please call 248-727-2521'

Job Requirements


* 3+ years of experience providing desk side support and AV support. 
* Strong AV skills and meeting room support including Zoom Room, DTEN, Dell OptiPlex, TV. 
* Provide white glove support for leadership meetings and VIP support 
* Excellent troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc. 
* Printer support can include barcode printers, various types of scanners 
* Ability to resolve Windows 10 and MacOS Operating System Issues and Errors 
* Basic Network troubleshooting skills and knowledge (mainly Meraki) 
* Proficient in the latest Microsoft Office Applications (Office 365) 
* Customer infrastructure support (wiring and connectivity) 
* Ability to communicate technical information to non-technical audiences 
* Strong sense of customer service 
* Good organizational skills 
* Excellent Verbal and Written Communication Skills 
* Ability to sift through technical issues and know what to do next and/or when to escalate for help 
* Technical degree or equivalent experience 
* Ability to multi-task 
* Team-oriented / team player / ability to share ideas as well as listen to ideas 
* Some experience with support and administration of telephones (PBX system and/or VoIP system). 
* Ability to walk and bend and perform labor-related duties of connecting computer equipment 
* Ability to lift up to 50 lbs. when moving electronic equipment 
* Occasional travel may be required. Valid driver"s license a plus. 

Apple Skills Specific to Apple devices, Level 2 support includes performing basic troubleshooting for Apple devices. Examples include: connectivity, troubleshoot Safari, email configuration, push applications, VPN troubleshooting MacBook Pro MacBook Air iPad iPhone Level 2 and Level 3 Hardware support on Non-Apple devices Printers-HP, Xerox Dell laptops and desktops Level 3 Application Support Windows 10 MS Office


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