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Job Details

Desktop Support

Deskside Technician  Montreal, QC  Posted: 1/20/2021
Job Description

Job ID#:


Job Category:

Desktop Support

Position Type:



6 months


Stefanini Group is hiring for a IT Support Technician in Montreal Canada who Will provide level 1 technical support to all User requests and will maintain the functionality of the workstations, phone system and software
Are you fluent in French and English? Are you passionate about IT? Do you have strong networking / connectivity troubleshooting experience? 
 If yes to all of these, please reach out to me at Joey Sergio ; 248 936 0638 
Successful candidates will:
  • Provides Level 1 Technical Support for all User requests 
  • Provides support during and outside of business hours (on-call) 
  • Provides support for corporate cell phones and VOIP systems / phones 
  • Provides Technical assistance and training to Users 
  • Performs the installation, updating and maintenance of software, workstations or other devices
  • Installs and configures operating systems and hardware 
  • Updates the inventory of systems and assets of the company 
  • Troubleshoots basic networking functions (DHCP, DNS, TCP / IP) 
  • Performs system monitoring 
  • Troubleshoots hardware issues with regards to desktop and laptop computers and ensures that the issues have been repaired either in-house or under warranty 
  • Troubleshoots, resolves, and fixes network connectivity issues related to workstations
  • Resolves network/telecommunications related issues with remote Users 
  • Performs basic troubleshooting and service of office and network printers
  • Performs moves of computer systems and peripherals

Job Requirements


DEC ( College Diploma) in Computer or Science related field
  • Bilingual (French and English)
  • 3 to 5 years of professional or academic experience in IT support 
  • Able to work in fast paced regulated environment 
  • Required to work on site supporting end user 
  • Comply to the company"s COVID policies 
  • Very good knowledge of the Windows environment 
  • Good understanding of the components of LAN and WAN networking 
  • Resourceful, with good troubleshooting and resolution skills 
  • Excellent customer service skills 
  • Good communicator

About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.


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