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Job Details


Desktop Support


Deskside Technician I  O'Fallon, MO  Posted: 1/21/2021
Job Description

Job ID#:

41490

Job Category:

Desktop Support

Position Type:

Full Time

Positions Available:

7


Details:

Who we are
For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
 
What will you do?
  • Provide hardware/software support services to onsite client including break/fix 
  • Implement virus detection and eradication procedures 
  • Diagnose end-user system failures and implement repair solutions
  • Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the 
  • Network Provide hardware/software support services to onsite client including break/fix Implement virus detection and eradication procedures 
  • Diagnose end-user system failures and implement repair solutions 
  • Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network 
  • 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10 
  • Experience troubleshooting and replacing hardware on Lenovo PCs 
  • Experience using Active Directory 
  • Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client 
  • Experience troubleshooting wireless connectivity issues 
  • Quality Customer Service skills 
  • VPN experience. 
  • Experience with basic hardware printer support 
  • Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP 

 
Job Requirements

 
Details:

What do you need to succeed?
  • One year of deskside IT support experience in an international environment
  • Experience supporting Windows OS, Microsoft Office, smart phones, A/V conferencing systems, printers and PC hardware
  • Able to uphold a positive attitude at all times, even under stressful conditions
  • Experience supporting remote facilities and users
  • Ability to follow directions of next level support teams when providing Smart Hands support 
  • Excellent verbal and written communication skills
  • Ability to communicate technical information to nontechnical people
  • High level of professionalism and strong personal interaction skills
  • Ability to perform in-depth research and troubleshooting for complex technical issues
  • Ability to prioritize and complete all work tasks with minimal supervision
  • Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
  • Ability and willingness to learn new technologies
  • Deskside / desktop / end-user computer experience, ideally in a corporate environment *Proven ability to handle challenging, rapid-response user support
What you"ll get
  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
 
Why we"re different
  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making;
 
Take a look for yourself
Here's one of our own, talking about the culture, space and growth opportunities:  https://www.youtube.com/watch?v=j8O37KNINdY




 

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