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Job Details


Desktop Support


Deskside Technician II  Miami, FL  Posted: 1/21/2021
Job Description

Job ID#:

41494

Job Category:

Desktop Support

Position Type:

Full Time


Details:

Who we are?
 
Stefanini is a full-service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
 
What will do you
  • Supporting IT equipment in large corporate environment 
  • Desktop/laptop tech support (Mac and PC) 
  • Windows 7/10 operating systems 
  • Support mobile devices, printers, scanners, wireless, VPN, etc. 
  • IMAC Support - IT equipment Install/Move/Add/Change 
  • Maintain repairs, spare parts, and components
  • Research and troubleshoot problems 
  • Maintain system configurations and documentation 
  • Track and resolve customer incidents and requests through the client's ticketing tool 
  • Troubleshoot and resolve hardware and software issues for Windows devices 
  • Backup, restoration, and migration of user data 
  • Smart Hands support with networking, server, and telecommunications technologies 
  • Printer and peripheral device support 
  • Inventory management of IT assets including asset auditing 
  • Ability to research and follow appropriate KB articles 
  • Ability to work on-call and other after-hours support needs 
  • May provide Executive support Various other tasks associated with deskside services 
  • May need to be available to provide support at other client locations as needed 
  • Other duties as assigned 
  • Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware 
  • Able to uphold a positive attitude at all times, even under stressful conditions 
  • Experience supporting remote facilities and users 
  • Excellent verbal and written communication skills 
  • High level of professionalism and strong personal interaction skills 
  • Ability to perform in-depth research and troubleshooting for complex technical issues 
  • Ability to prioritize and complete all work tasks with minimal supervision 
  • Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds 
  • Ability and willingness to learn new technologies High School Diploma (required) 
  • Deskside / Desktop / End User Computer experience, ideally in a corporate environment 
  • Proven ability to handle challenging, rapid-response user support 
  • Proven ability to balance, prioritize and organize multiple tasks
 
 
What you'll get
 
  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.
 
Why we're different
 
  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making.
 
Take a look for yourself 
Here's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY

 
Job Requirements

 
Details:

Job Requirements
Target start date: April 7
 
  • Driver's license - this role may require some driving.
  • Two years IT deskside support experience in an international environment
  • Experience supporting Windows OS, Microsoft Office, smart phones, A/V conferencing systems, printers and PC hardware
  • Able to uphold a positive attitude at all times, even under stressful conditions
  • Experience supporting remote facilities and users
  • Ability to follow directions of next level support teams when providing Smart Hands support Excellent verbal and written communication skills
  • Ability to communicate technical information to nontechnical people
  • High level of professionalism and strong personal interaction skills
  • Ability to perform in-depth research and troubleshooting for complex technical issues
  • Ability to prioritize and complete all work tasks with minimal supervision
  • Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
  • Ability and willingness to learn new technologies
  • Deskside / desktop / end-user computer experience, ideally in a corporate environment
  • Proven ability to handle challenging, rapid-response user support
 
Desired Characteristics 
 
  • A+ Certification 
  • Microsoft Certified Professional (MCP) 
  • ITIL Foundations 
  • Lean Six Sigma




 

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