Join us to co-create solutions for a better future!

---

Details:

In practice at Stefanini, an SDM is expected to balance four key areas:

• Client Management: Maintain client satisfaction, manage escalations, and act as the trusted advisor. 
• People Leadership: Lead, coach, and develop the operations team while driving performance. 
• Operational Management: Ensure SLA/KPI achievement, process compliance, and continuous service improvement. 
• Business Management: Oversee scope, support new business initiatives, and contribute to financial and operational governance.

 

 

---

 

Details:

• Bachelor's degree or four-year equivalent qualification. 
• Minimum of 2-3 years of experience working in an IT or Service Delivery management role. 
• Strong understanding of ITO industry dynamics, service delivery models, and operational processes. 
• Experience managing IT services, operations, teams, clients, or service delivery functions preferred. 
• Knowledge of IT Service Management processes, including Incident Management, Problem Management, Change Management, and Service Level Management. 
• ITIL Foundation experience/certification is a plus.
• Strong critical thinking, analytical, and problem-solving skills. 
• Ability to effectively lead and manage ambiguous, complex, and fast-changing situations. 
• Excellent relationship management skills with the ability to build strong partnerships with clients, stakeholders, and internal teams. 
• Strong collaboration and team leadership abilities. 
• Ability to motivate teams, drive accountability, and deliver operational excellence. 
• Ability to manage multiple priorities while ensuring service quality and meeting business objectives. 
• Flexible to work varying shifts and maintain schedule adherence based on business/client requirements. 
• Work Setup : Hybrid (2/week onsite)
• Office Location : Pasay City, Philippines
• Completion of the SDM Apprenticeship Program is a mandatory requirement for all internal applicants.

 

#LI-CM1, #LI-HYBRID

Already have an account? Log in here