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Job Description

Job ID#:

64264

Job Category:

Field Services

Position Type:

Full Time

Remaining Positions:

Details:

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 7/10 operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned

What do you need to succeed?

Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
Able to uphold a positive attitude at all times, even under stressful conditions
Experience supporting remote facilities and users
Excellent verbal and written communication skills
High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
Ability and willingness to learn new technologies
High School Diploma (required)
Deskside / Desktop / End User Computer experience, ideally in a corporate environment
Proven ability to handle challenging, rapid-response user support
Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

A+ Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma

What you'll get

Work with brilliant minds, often within a global capacity;
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;

Take a look for yourself

Here's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY

Job Requirements

Details:

Key Responsibilities and Accountabilities

:Take responsibility for the smooth running of all employees facing desktops,laptops,tablets,smart devices,OS,Printers,VC room & applications.

:Provide support for any IT related issue as direct by management.

:Perform daily check on DC equipment

:Provide weekly reports to management for all issues at assigned sites

:Take ownership of incidents & service request and professionally manage them through to resolution

:Ensure all incidents ,service request and changes through Service NOW

:Provide hands on support for other IT teams,i.e.NetworkServer Admin and Telephony as required

:Proactively manage assigned sites and suggest improvements and innovation.

:Undertake other tests as assigned by management

:Provide support for all IT related project

:Flexibility in traveling across the time zone when required

:Provide all IT support for VIP user

Technology Skill

:Desktop support 1st and 2nd line support

:Microsoft 7/10 OS installation and reimaging

:Microsoft Office 2016-O365 support

:Microsoft Outlook configuration,troubleshooting ,housekeeping and administration

:Network troubleshooting , IP, DHCP 1st and 2nd line

:Mobile user support

:Printer troubleshooting and management

:Projector and audio-visual maintenance and support

Soft skills

:Team player

:Excellent communication skills English & Japanese, written and oral

:Ability to deal professionally with users,customers and suppliers

:Ability to communicate technical information to nontechnical users

:Self-motivate,committed and enthusiastic IT professional ,must be able to work on own initiative and without constant supervision

:proven experience of working in a high-pressured corporate environment

:Understanding of ITIL

Pay Range:

Based on Experience

Join us to co-create solutions for a better future!

Job Details

Field Services

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