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Technical Support Engineer with Italian

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Job Category:



,,  Romania

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Job Description

Italian speaker and looking for a job? Explore our career opportunities!
Imagine a day at Stefanini - Take a look!
  • Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
  • Logging remotely to clients' computers and help them solve software issues;
  • Documenting issues that you deal with on a daily basis into the ticketing system;
  • Troubleshooting hardware, software and network related issues;
  • Escalating problems to the next level of support when necessary;
  • Help the clients with all the necessary information.
Working hours:
  • Operating 7 days a week, we run a variety of shifts, with flexibility to suit everyone.

Job Requirements

  • Italian - advanced level;
  • English - good level;
  • Motivation for learning new information;
  • Ready to acquire new skills (communication skills, technical skills etc.);
  • A team player that shows adaptability, flexibility and perseverance in managing a good working relationship with clients and colleagues;
  • Willingness to help people in having continuity in their computer-based activity;
  • Previous successful customer service experience is considered an advantage;
  • Strong written and oral communication skills;
  • Able to communicate problems/issues to customers in a non-technical manner.
You will be awarded for your success with:
  • Attractive salary package;
  • Contract for indefinite duration;
  • IT and soft skills trainings provided by our specialists;
  • Multiple opportunities to develop a career within a stable multinational environment - Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
  • Extra vacation days;
  • Flexible working hours, aligned with project needs;
  • Work from home;
  • Referral program - special referral bonuses for referring your friends;
  • Private medical subscription supported by the company;
  • Benefit Online - flexible benefits from which you can choose under a monthly budget;
  • Friendly team who is eager to meet you.
What's next?
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.
The recruitment process starts with an HR discussion, followed by a technical test and a final talk with the hiring manager.
If you require any further information, just send us a message at, and we'll be happy to assist you!
About us
We are a Brazilian company with over three decades of IT expertise, focused on making the digital transformation dream a successful reality for our clients.
Our 'big enough, yet small enough' approach makes us open, flexible, responsive and agile. If you enjoy working in a fast-paced environment, if you like to experience the newest technologies but, at the same time, keep a grasp on the well-established ones, then join us in the conversation about relevant software development.
Stefanini has multiple career opportunities - not only locally but also all around the world - for professionals interested in a vibrant, passionate, team-oriented workplace.
Learn more about us on and 👍 our Facebook page, StefaniniEMEA.




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