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Job Details

Technical Support Engineer with German

Job ID#:


Job Category:

Technical Support Specialist


,,  Romania

Job Description

Are you a GERMAN speaker passionate about technology and eager to interact with new cultures?
Do you enjoy solving complex tasks and working along with multiple colleagues? Do you bask in coordinating efforts to improve business processes and systems?
If the answer is yes and you have strong communication skills, this job is the next best thing for you!
Day to day responsibilities
· Providing support to clients (via email and phone) regarding technical issues:
  password reset, Internet connectivity issues, emailing options etc.;
· Logging remotely to client"s computer and help them solve software issues;
· Documenting issues that you deal with on a daily basis into the ticketing system;
· Troubleshooting hardware, software and network related issues;
· Escalating problems to the next level of support when necessary;
· Help the client with all the necessary information.

Job Requirements

· GERMAN - advanced level and ENGLISH - good level;
· Motivation for learning new information;
· Ready to acquire new skills (communication skills, technical skills etc.);
· A team player that shows Adaptability Flexibility and perseverance in managing a good
  working relationship with clients and colleagues;
· Willingness to help people in having continuity in their computer-based activity;
· Previous successful customer service experience is considered an advantage;
· Strong written and oral communication skills;
· Able to communicate problems/issues to customers in a non-technical manner.
What we offer
You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:
· Soft skills and technical training for current and emerging products and technologies;
· Career development: opportunity to grow within the team (e.g. Senior Expert Network roles);
· Special referral bonuses for recommending your friends;
· Private Medical subscription;
· A monthly budget for flexible benefits program that includes public transportation reimbursement and        meal tickets, sport & wellness, telecom & electronics, children & parents, holiday & culture, tourism
· Extra vacation days;
· Flexible working hours and work from home, aligned with project needs;
· Friendly team who is eager to meet you.

What's next?
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.
In case you will need further information, just send us a message at and we'll be happy to assist!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!
Learn more about us on and join us on LinkedInFacebook and Instagram where we regularly post insights from our colleagues.



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