STEFANINI EMEA HAS A JOB FOR YOU

 

<< Back to Job Search Results

Job Details

Support Engineer with Italian

Job ID#:

38621

Job Category:

Helpdesk

Location:

Krakow,  Poland

Positions Available:

9

 
Job Description

If you love interacting with a diverse range of people and you are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us!
 
Responsibilities 
  • Provide technical support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc.  
  • Log all service requests into the company service call tracking system
  • Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs
  • Follow-up on closed service requests to insure customer satisfaction
  • Assist in training initiatives to new and current employees

 
Job Requirements
 

  • Fluent Italian
  • Strong command of English
  • Willingness to work in a 24/7 shift system
  • Eager to learn new technologies
  • Attention to details
  • Must be a problem solver
  • Positive, can do attitude and ability to work in a team
  • Strong communication skills
  • Ability to cope with stress and workload

    Nice to have:
    • High school/college/university diploma from a technical area or equivalent experience
    • 0-2 years' experience in a similar position 
    • Technical skills - Windows OS, Microsoft Office Suite, Internet browsers, communication protocols, computer hardware, Active Directory, etc.
Our offer
  • Full time job, stability of employment
  • Competitive salary package with a language addition and attractive bonus for work during night-shifts!
  • Intensive training
  • Clearly defined ITIL-based career paths, with transparent criteria
  • Flexible benefits package (you can choose from such items as MultiSport card, cinema tickets, vouchers for various shops and restaurants, holiday booking discounts and much, much more)
  • Premium private medical healthcare, which includes dental care and insurance policy for international travel
  • And up to 4 extra days of paid holidays per year!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
 
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
 
What's next: 
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.
In case you will need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!

#LI-REMOTE
 
About us 
We are a Brazilian company with over 30 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. 
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!
Learn more about us on www.stefanini.com and join us on LinkedInFacebook and Instagram where we regularly post insights from our colleagues.


 


 

  Already have an account? Log in here