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Remote Technical Specialist with Italian

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Krakow,  Poland

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Job Description

  • Review all tickets for remote locations and determine if remote support is viable. 
  • Provide remote hardware/software support services to onsite client. 
  • Diagnose end-user system failures and implement repair solutions.
  • Troubleshoot network devices in order to ensure connectivity from the PC to the Network.
  • Diagnose printer and other peripheral devise failures and implement repair solutions.
  • Providing installation and upgrading services of hardware and software.
  • Monitor escalated tickets to Field Teams to ensure acknowledgement.
  • Work closely with Field Dispatch teams including partner vendors.
  • Scheduling and rescheduling as required.
  • Training new Field Technicians on scheduling and dispatch processes. 
  • Preparing reports as required. 
  • Acting as Single Point of Contact for store managers on any questions regarding appointments and tickets.
  • Working with local Service Desk or Deskside teams for language needs.
  • Working closely with other schedulers for staffing availability.
  • Coordination of equipment moves between locations. 
  • Acting as SPOC for Field Techs on issues/schedules.

Job Requirements

  • Fluent Italian and English.
  • Experience scheduling or dispatching preferred.
  • Experience with ServiceNow or other ticketing tool highly preferred. 
  • Strong communication skills. 
  • Ability to multi-task. 
  • Strong analytical and problem-solving skills. 
  • Ability to work independently on multiple assignments without losing focus. 
  • Ability to document efficiently and effectively. 
  • Strong interpersonal and organizational skills. 
  • Excellent attendance and schedule adherence.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
What's next: 
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.
In case you will need further information, just send us a message at and we'll be happy to assist!

About us 
We are a Brazilian company with over 30 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. 
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!
Learn more about us on and join us on LinkedInFacebook and Instagram where we regularly post insights from our colleagues.



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