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Service Delivery Manager

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Crespellano,  Italy

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Job Description

We are looking for a Service Delivery Manager with overall responsibility for the delivery of the services within the Local Operations Services. The role is focused on achieving the SLA-s agreed with the client and oversee the processes managing the Continual Improvement process for all processes and services delivered.

Job responsibilities:

  • Manage the resources of the delivery team in terms of resource, planning, demand management and the prioritization of workload.
  • Establishing expectations, providing leadership, direction, and coaching 
  • Act as Single Point of Contact (SPOC) for client.
  • Responsible for day-to-day delivery of, Deskside and/or Tech Staffing services.
  • Implement, monitor, and adhere to Best Practices.
  • Implement process improvements.
  • Manage to Scope of Work and Change of Scopes.
  • Assist with new launches or new business with client.
  • Assist with invoicing.

Job Requirements

  • Bachelor's degree.
  • Minimum of 3-5 years' experience working in management IT role or some combination of 3-5 years in IT operations.
  • In-depth understanding of IT industry dynamics.
  • Critical thinking and problem-solving skills.
  • High tolerance/evolved ability to lead and manage ambiguous situations.
  • Excellent relationship skills.
  • Superior verbal, written, facility and presentation skills.
  • Collaboration and team leadership abilities.
  • Effective time and project management skills.
  • ITIL Foundations experience a plus.
  • Some travel will be required.
  • Attendance and schedule adherence are requirements of this position.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
What's next: 
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.
In case you will need further information, just send us a message at and we'll be happy to assist!
About us 
We are a Brazilian company with over 30 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. 
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!
Learn more about us on and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.



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