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Job Details

Deskside Technician

Job ID#:

40802

Job Category:

Field Services

Location:

Stochkolm,  Sweden

Position Type:

Employee

Positions Available:

2

 
Job Description

 The Deskside Technician will provide client specific IT support to the End Users, handle IT related problems in order of priority and within the optimum time scale, in accordance with procedures and project SLA's.  This role will require an individual to solve customer support issues by visiting the customer's location and may involve supporting multiple facilities. Deskside Technicians interfaces with the Service Desk and other support teams to achieve the deliverables supporting the IT Services contract. Candidates will be required to have basic PC support knowledge and experience with common support tools.

Responsibilities

  • Correctly track incidents and calls timely and accurately;
  • Provide IT support for Microsoft operating systems and respond to computer related service and trouble calls
  • Desktops/Laptops - Hardware and Software Troubleshooting;
  • Diagnose printer and other peripheral device failures and implement solutions;
  • Support of key engineering applications at use within the business;
  • Receive and provide required equipment (Install and set up equipment, cables, outlets and all other hardware) IMAC (installs/moves/add/changes)

 
Job Requirements
 

Skills and Experience:
  • 2 years' experience in an IT Support Role
  • Mastery in Windows 10 and MS Office 365 environment;
  • Hardware problems diagnose skills (PC's, laptops, printers etc.);
  • Audio visual and conference room tools and technology experience;
  • Excellent Verbal and Written Communication Skills: English and Swedish 

What we offer:
  • Exposure to an international environment as part of a multicultural team spread across Europe
  • Opportunities to learn and develop: training programs
  • Competitive salary
  • Health benefit

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
 
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
 
What's next: 
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.
In case you will need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!
 
About us 
We are a Brazilian company with over 30 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. 
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!
Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.
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