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Job Details

IT Local Technician

Job ID#:


Job Category:

Field Services


Lausanne,  Switzerland

Position Type:


Positions Available:


Job Description

This position is a IT Support position that will require an individual to solve customer support issues by visiting the customers location and may involve supporting multiple facilities. The team consists of Technicians that visit customer's machines to solve support related problems or resolve issues remotely. This team interfaces with the Service Desk and other support teams to achieve the deliverables supporting the ITSD contract. Candidates will be required to have PC support knowledge and experience with common tools. English is mandatory.


  • ITSMS Tool Set (Ticket Management Software)
  • Correctly track incidents and calls timely and accurately
  • Respond to computer related service and trouble calls
  • Ability to resolve Windows 10 and MAC OS Operating System Errors
  • Proficient in Microsoft Office 2016/2019/Office365 Suite
  • Proficient in collaboration Tools Teams/Skype/Zoom
  • Basic Knowledge of Microsoft Active Directory, Microsoft Group Policy Objects
  • Understanding of Antivirus Protection Software, and VPN Solutions
  • (Desktops/Laptops) - Hardware and Software Troubleshooting
  • Some hardware support experience required e.g. installing memory/hard drives
  • Diagnose printer and other peripheral device failures and implement solutions
  • Provide installation and upgrade services of supported hardware and software
  • Basic Network troubleshooting skills and knowledge
  • Support of key engineering applications at use within the business
  • Experienced with Apple Products (MacOS/IpadOS/IOS)
  • Experience with Mobile Device Support (IOS/Android)
  • Move workstations and peripherals, as required
  • Receive and provide required equipment (Install and set up equipment, cables, outlets and all other hardware) IMAC (installs/moves/add/changes)
  • Proficient with 'Remote Worker' technology, accessibility troubleshooting skills

Job Requirements

Skills and Experience:
  • 2-3 Years experience in an IT Support Role
  • PC (Desktops/Laptops) – Hardware and Software Troubleshooting
  • Ability to resolve Windows 7 and Windows 10 Operating System Errors
  • Basic Network troubleshooting skills and knowledge
  • Proficient in Microsoft Office latest Suites
  • Understanding of Symantec Endpoint Protection software
  • ITSM Tool Set (Ticket Management Software) preferred
  • Correctly track incidents and calls timely and accurately
  • Basic Knowledge of Microsoft Active Directory
  • Microsoft Group Policy Objects experience
  • Implement virus detection and eradication procedures
  • Diagnose printer and other peripheral device failures and implement solutions
  • Provide installation and upgrade services of supported hardware and software
  • Hardware installation, movement and de-installation
  • Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.)
  • Support of key engineering applications at use within the business 
  • Basic support of tablets/smart devices
  • Candidates need to be flexible, efficient and able to work independently
  • Ability to communicate technical information to non-technical audiences
  • Strong sense of customer service, good organizational skills
  • Excellent verbal and written communication Skills with advanced English knowledge
  • Ability to multitask and team focused
What we offer:
  • Health insurance
  • Competitive salary
  • Opportunities to learn and develop: training programs;
  • Personalized career path within the organization;
  • Exposure to an international environment as part of a multicultural team spread across Europe.
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
About us 
We are a Brazilian company with over 30 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. 
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!
Learn more about us on and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.



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