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Job Details

Senior Deskside Technician

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Budapest,  Hungary

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Job Description


  • Provide swift and professional deskside IT support
  • Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
  • Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
  • Utilize the BLK ticket management system to record, update and resolve tickets from the Helpdesk
  • Collaborate with other support groups across global locations to help troubleshoot client issues
  • Utilize BLK tools for building, monitoring and troubleshooting client devices
  • Participate in Disaster recovery testing exercises
  • Upholding procedures for logging, reporting, and statistically monitoring desktop operations
  • Write technical support and client documentation in form of Knowledgebase articles
  • Meet or exceed expected customer service levels
  •  Other duties as assigned by the Level 2 Support Manager
  • Excellent proven track record supporting clients in a financial environment
  • Excellent proven customer service based approach
  • Proven ability to prioritize tasks and issues according to the business impact
  • Good written and verbal communication skills
  • Good time management skills
  • Able to work in a high pressure environment
  • Strong organizational and analytical skills
  • Ability to multi-task and work under pressure
  • Ability to work autonomously and within team
  • Flexible and proactive with a "will do' attitude
  • Takes responsibility and follows through on issues to closure and root cause resolution
  • Demonstrable desire to achieve

Job Requirements

Job Requirements:

  • Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones and PC hardware over the phone
  • Able to uphold a positive attitude at all times, even under stressful conditions
  • Experience supporting remote facilities and users
  • High level of professionalism and strong personal interaction skills
  • Ability to perform in-depth research and troubleshooting for complex technical issues
  • Ability to prioritize and complete all work tasks with minimal supervision
  • Ability and willingness to learn new technologies
  • Deskside / Desktop / End User Computer experience, ideally in a corporate environment

What we offer:

  • Opportunities to learn and develop: training programs 
  • Exposure to an international environment as part of a multicultural team spread across Europe.


Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!


What's next: 

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you will need further information, just send us a message at and we'll be happy to assist!


About us 

We are a Brazilian company with over 30 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. 


Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!

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