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M365 Engineer L3

Job ID#:


Job Category:

EMEA MES - Digital Workplace Solutions


Poland;Hungary;,  Romania

Position Type:


Positions Available:


Job Description

Stefanini EMEA is looking for a Microsoft 365 Engineer who will perform technical support activities key to delivering Microsoft 365 Services to customers according to specific agreements with them, as part of the Stefanini EMEA Modern Enterprise Services team.

Our new colleague will be joining a 12x5 Microsoft 365 team. This role operates under 12x5 rotating shifts schedule with 8 hours shifts.


  • Monitoring all operational team queues in client ITSM tools.
  • Being responsible for working cases assigned to all operational team queues in client ITSM tools.
  • Monitoring and analyzing Microsoft 365 environments and services for clients to ensure the highest standard of customer service in accordance with Stefanini values and contractual agreements.
  • Administer, configure, and support customer Microsoft 365 tenants.
  • Collaborating with teams involved in support processes to ensure end-to-end delivery of services.
  • Reporting issues and concerns to operational or account management as appropriate.
  • Identifying inefficiencies and articulating the recommendations for adoption and implementation.
  • Ensuring that Client specific policies, practices, and procedures are always adhered to working with a continuous learning and development mindset.
  • Researching best practices in the industry.
  • Submitting ideas on improving existing processes and improving the team's knowledge and performance.
  • Contributing to a team environment by actively sharing knowledge, expertise, and best practices across the team.
  • Participating as a team member to achieve established maintenance objectives (assuring quality, procedures, and related work instructions).
  • Supporting team members in case of problems or escalation.
  • Working in close contact with the Technical Team Leader to ensure schedule adherence, case quality, and SLA standards as well as assigned task completion.
  • Participating as a team member to achieve established objectives, following Stefanini quality standards, procedures, and work instructions.
  • Reporting on progress, issues, and problems to line manager.
  • Giving suggestions to optimize service offered and work processes.
  • Continual improvement via participating in courses, and workshops and obtaining relevant certifications.

Job Requirements


  • Availability to work rotational shifts (12x5).
  • Understanding of IT Infrastructure components and integration.
  • Experience with PowerShell or Bash.
  • Good understanding of the Zero Trust Model.
  • Good understanding of Identity and Access Management.
  • Good understanding of Microsoft 365 Services and other associated technologies such as:
    -    Active Directory;
    -    Entra ID (formally Azure Active Directory);
    -    Entra ID Connect (formally Azure AD Connect);
    -    Exchange Online;
    -    Exchange Server;
    -    Microsoft Teams;
    -    SharePoint Online;
    -    Microsoft Endpoint Manager and Intune;
    -    Windows Server OS and Windows OS;
  • Good understanding of the following technologies:
    -    MFA;
    -    DNS;
    -    Firewalls;
    -    Sender Policy Framework (SPF);
    -    Domain-based Message Authentication, Reporting & Conformance (DMARC);
    -    DomainKeys Identified Mail (DKIM);
    -    Mobile operating systems (Android, iOS, iPadOS, Fire OS, etc);
  • Proficiency in English.
  • Soft skills: strong analytical abilities, problem solver, customer awareness.
  • Proven ability to remain flexible within a changing environment.
  • Experience with other SaaS solutions is a bonus;

What's next?

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.
In case you will need further information, just send us a message at and we'll be happy to assist!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are a Brazilian company with over 30 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!
Learn more about us on and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.




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