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Job Details

Account Manager

Job ID#:


Job Category:

Business Development


Bucharest,  Romania

Position Type:


Job Description

Stefanini Group, in collaboration with Cyber Smart Defence, is looking for a Key Account Manager that will handle customer expectations on the company offerings resulting in the delivery of proper, reliable, cost-competitive, and globally consistent security services that have the features the customer need.

Job Requirements

Key requirements:
*    Proven experience in account management ? IT services field preferably in Cybersecurity ? minimum 3 years.
*    Self-driven working.
*    Passionate about the cybersecurity field.
*    Expertise and proven knowledge within the areas of Service Lifecycle (especially business relationship management, service strategy, service design and operations).
*    Fluent in English.
*    Experience with drawing-up and negotiating non-disclosure agreements and contracts, as well as knowing how important contractual agreements are and you respect them accordingly ? at least 3 years.
*    Ability to develop and maintain excellent relationships with external and internal customers.
*    Proven good facilitation and consensus building skills required.
*    Open and clear communication skills.
*    Stress-resilient, creative, and a proactive CAN-DO attitude, self-motivated, with a professional and ethical sense.
*    Your work is a mix of strategic and proactive account activity, and you have a demonstrated ability of uncovering, qualifying, developing, and closing new accounts.
*    You're highly competitive, ramp quickly, are extremely adaptive, and pride yourself on exceeding sales goals.
*    Highly ethical and professional personal conduct.
*   Ability to set goals, prioritize tasks, and achieve success with minimal oversight in a sometimes ambiguous work environment.
*    Excellent time management skills, and work with high levels of autonomy and self-direction.
*    You will work with KPIs ? Targets!

Job responsibilities:
*    Maintaining national and international partnerships developed by Cyber Smart Defence ? Stefanini Group.
*    Manage the relationship with our clients in terms of defining scope of work, with the help of the technical team, issuing commercial offers and manage the contracts with new and existing clients.
*    Service cost related financial management to drive financial efficiency through the account.
*    Ensure continuous improvement of processes; evaluate new methods and approaches to delivering the service.
*    For all significant changes and implementations drive the completion of the service acceptance, technical assurance, and handover processes.
*    Serve as the point of escalation (notification) of major incidents related to the service delivery.
*    Represent Cyber Smart Defence in client meetings, providing transparency on operational cost, service performance and service status, communicating service-related metrics, budget consumption, and reporting on service status.
*    Understand the client, the contract, the business context and the priorities of the accounts in striving for excellent service for the Customer.
*    Ensure the appropriate levels of communication with the client on a global level, including the client governance model.
What we offer:
*    Being a part of the Cyber Smart Defence ? Stefanini Group team, you will work with renowned experts in the cybersecurity field.
*    Working within complex projects that are globally extended.
*    Competitive salary.
*    Professional development opportunities.
*    Friendly and collaborative work environment.
*    Successful career path.

What's next?
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.
In case you need further information, just send us a message at and we'll be happy to assist!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion:
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!
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