Help Desk Technician
Associates degree in (preferably) Business Administration , Computer Science or Mathematics. and three (3) years of experience in computer hardware maintenance and work experience with current software tools such as: Microsoft Word, Excel, PowerPoint, etc. OR (Required)
Bachelors degree in Computer Information Systems, Computer Science or Mathematics. Without degree, 5 years of experience in computer hardware maintenance and work experience with current software tools such as Microsoft Word, Excel, PowerPoint, etc. (Required)
Other : Professional certifications such as MSCE and CNE may be substituted for two years of experience towards the Education requirements. (Preferred)
2 Years + experience in computer hardware maintenance and hands-on work experience with current software tools such as: Microsoft Word, Excel, PowerPoint, etc. (Preferred)
Performs the analysis of customer issues associated with PC/LAN hardware, software, network, email, applications, tele-communications,and internet.
Understands and applies detailed technical standards, procedures and methodologies to problem solving. Resolves custom requests by analyzing problems and identifying appropriate solutions.
Demonstrates competence at failure analysis of computer hardware / software issues.
Assists in the installation and/repair of microcomputer hardware and software as necessary.
Performs Local Area Network (LAN) fileserver administration duties as assigned.
Installs/repairs microcomputer hardware and software as necessary.
Assists in determining the source of LAN hardware and software problems.
Accept ERO position as needed.
Accept outage position as needed, including night shift coverage.
Provides employees with the distribution and administration of pagers.
Develops and maintains technical skills to ensure high quality support for STP employees.
May be required to participate in the Business Continuation Plan (BCP).
SPECIAL SKILLS, KNOWLEDGE AND QUALIFICATIONS
Ability to obtain and maintain unescorted access.
Ability to resolve problems; must be capable of thorough research; ability to identify and document pertinent facts, develop alternatives and solutions.
Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding or organizational policies and activities.
* Ability to answer employee questions and communicate effectively verbally, by phone, in person and in writing. WORKING CONDITIONS
Overtime and alternate work schedules as needed.
Subject to callouts twenty-four hours per day seven days per week.
Occasional work in low temperature data center environment.
Travel may be required.
Continuous viewing of computer monitor may be required.
Typically office or classroom environment. Occasional outside work. Ability to stand for long periods standing to present lesson material.
Occasionally - From 11% to 33% of the shift spent in this activity :(Lifting > 20 lbs (up to a maximum of xx lbs))
Frequently - From 34% to 66% of the shift spent in this activity :(Standing, Walking, Sitting, Coordination (Eye, Hand, Foot))
Frequently - From 34% to 66% of the shift spent in this activity :(Reasoning)
Continuously - From 67% to 100% of the shift spent in this activity :(Reading, Writing, Basic Math, Visualizing, Problem Solving)
Occasionally - From 11% to 33% of the shift spent in this activity :(Outdoors (in all weather conditions), Desk work)
Continuously - From 67% to 100% of the shift spent in this activity :(Indoors)
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customersin mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Has the functional and technicalknowledge and skills to do the job ata high level of accomplishment.
Spends his/her time and the time of others on what's important; quickly zeros in on the criticalfew and puts the trivialmany aside; can quickly sense what will help or hinder accomplishinga goal; eliminatesroadblocks;createsfocus.
ACCOUNTABILITY (FOCUSED CORE BEHAVIORS AND THE OZ PRINCIPLE):
Takes ownership and personal responsibility for meeting commitments; successfully accomplishes work objectives and delivers business results; sets high standards of performance for self and others; accepts responsibility for mistakes; complies with established control systems and rules; holds self and teammates accountable to adhere to STP"s Focused Core Behaviors (Safety, Training, Procedure Behaviors, Condition Reporting Process, Emergency Response); accepts and provides feedback (both constructive and appreciative). In addition, Leaders accept joint accountability not only for their own issues, actions and commitments, but also those of their department; own decisions made by others in their organization; acknowledge performance gaps and failures to meet individual and/or department commitments (e.g., no late or improperly closed corrective action assignments), and take action to resolve them. (SEE IT, OWN IT, SOLVE IT, DO IT)
(Lominger Competencies: 57. Standing Alone, 05. Business Acumen, 29. Integrity & Trust, 53. Drive for Results, 11. Composure, 02. Dealing with Ambiguity, 22. Ethics and Values, and 55. Self Knowledge)
42. PEER RELATIONSHIPS:
Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and
for eligible applicants/employees to perform essential functions. If you require special support or accommodation while seeking employment with BHI Energy, please email email@example.com providing your name, telephone number and the best time for us to reach you.