Job Details


Help Desk Coordinator


Information Technology  Salt Lake City, UT  Posted: 10/28/2021
Job Description

Job ID#:

334249

Job Category:

Information Technology

Duration:

Up to 1 year

About BHI Energy
BHI Energy is a broad umbrella organization with a complete service offering that covers all facets of Power Generation through the entire Electrical Delivery system. For over 40 years, our diverse services have been focused on multiple end markets, united by our level of service and quality, our unique partnership approach to our customer relationships, and our internal culture of how we interact with and support each other. To learn more about us, go to www.bhienergy.com.

BHI Energy provides competitive compensation & benefits, career advancement opportunities and a great work culture!

Job Purpose

BHI Energy is looking for a qualified Help Desk Coordinator to help with technical needs and provide support to employees.  This level is staffed by individuals who have help desk & call center experience delivering excellent customer service. This position is 100% phone support. 

 

Duties and Responsibilities

  • Computer hardware/software, iDevices, Tough Books, Windows 7 & 10 OS, MS Office suite, Share Point, Active Directory, Skype, Mainframe, Print management tools
  • ServiceNow ticketing system experience is preferred. Strong analytical/troubleshooting skills with experience identifying issues quickly to determine if the solution can be applied during the call or if the issue requires escalation is also required.
  • Ability to identify and solve problems quickly/escalate issues efficiently
  • Familiarity with knowledge process for creating procedural articles is desirable,
  • Ability to multitask while client is on the phone by researching knowledge and documenting tickets
  • Demonstrated competency in logical and analytical thinking
  • Experience in the adaptation and application of rapidly changing technology to business needs, 
  • Proficient at exercising self-discipline and mindfulness in open call center environment, 
  • Experience working in contact center environment where the importance of adhering to scheduled breaks is measured, 
  • Experience working and performing well in environment where individual performance metrics and scores are measured monthly, 

 
Job Requirements

 

Qualifications / Education / Experience

 

The ideal candidate will have the following qualifications

  • At least 1 yr of IT Phone Support experience
  • Ability to work any 8 hour shift within 6AM-6PM EST time span as needed
  • Flexibility to support 24x7 shifts during inclement weather events including Holiday and weekend as needed.


 
Apply now! BHI Energy’s Talent and Placement Specialists are waiting for your application.

BHI Energy is an Equal Opportunity Employer and provides a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. BHI Energy is a federal contractor that requests priority referrals of protected veterans. BHI will provide reasonable accommodations for the application process and during employment necessary for eligible applicants/employees to perform essential functions. If you require special support or accommodation while seeking employment with BHI Energy, please email ESC@bhienergy.com providing your name, telephone number and the best time for us to reach you.

Contact:

Julie DuVall
(508) 591-1191
julie.duvall@bhienergy.com



 

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