Job Details

Customer Service Instructor

Administrative Support  Richmond, VA  Posted: 6/1/2022
Job Description

Job ID#:


Job Category:

Administrative Support


1 Year

About BHI Energy
BHI Energy is a broad umbrella organization with a complete service offering that covers all facets of Power Generation through the entire Electrical Delivery system. For over 40 years, our diverse services have been focused on multiple end markets, united by our level of service and quality, our unique partnership approach to our customer relationships, and our internal culture of how we interact with and support each other. To learn more about us, go to

BHI Energy provides competitive compensation & benefits, career advancement opportunities and a great work culture!

Job Summary

BHI Energy is looking for a Customer Service Training Specialist for a contract opportunity in Richmond, VA.  This opportunity has the potential to turn into a direct hire opportunity.


Duties and Responsibilities

  • This role is responsible for the design, development, delivery, and evaluation of instruction and learning for our Customer Service workforce. 
  • Development of our customer service colleagues, preparing them to deliver an outstanding customer experience.
  • Position requires knowledge and use of systematic instructional design methods such as: analysis, design, development, implementation, and evaluation. 
  • Develops instructional/learning materials that meet identified training and business objectives and comply with best-in-class training industry development standards. 
  • Maintain expertise as an instructional technologist. 
  • Facilitate training sessions as needed

Job Requirements


Qualifications / Education / Experience

The ideal candidate will have the following

  • Bachelor's Degree preferred
  • Full knowledge of adult learning theories, instructional design, technology
  • Skilled with instructional design tools, multimedia development (ex: video, audio, etc) and CBT software
  • Determine the appropriate blend of instructor-led, self-directed, and/or experiential training to be used in a given solution
  • Strong analysis and problem-solving skills
  • Ability to process information and questions quickly and develop answers
  • Develop and maintain partnerships with stakeholders and third-party vendor to ensure alignment in training and development content/programs and business objectives
  • Project management and organizational skills 
  • Work with business partners and SMEs to identify new training and development needs 


Apply now! BHI Energy’s Talent and Placement Specialists are waiting for your application.

BHI Energy is an Equal Opportunity Employer and provides a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. BHI Energy is a federal contractor that requests priority referrals of protected veterans. BHI will provide reasonable accommodations for the application process and during employment necessary for eligible applicants/employees to perform essential functions. If you require special support or accommodation while seeking employment with BHI Energy, please email providing your name, telephone number and the best time for us to reach you.


Doey Aucoin
(339) 229-3341


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