*Providing 24/7 crisis intervention regarding all aspects of operations-related systems *Managing the collection, presentation, and reporting of operations data *Preparing and negotiating service linkages and agreements with external social providers *Coordinating and certifying the implementation of all city, state, and federal case management rules and regulations codes and industry standards, including D.H.S., O.T.D.A., HRA OMH, and other related groups *Responsible for collecting programmatic data and submitting it to Site Director for final approval *Cooperate with senior management for initial/renewal programmatic reports and proposals *Address community groups to explain program services and explore partnerships