Job Details


Technology/IT


Senior Implementations Manager  Washington, DC  
Job Description

Job ID#:

2340

Job Category:

Technology/IT


Details:

* Work closely with all clients to understand their business operations and their current pain points
* Serve as a main point of contact during the implementation project lifecycle for clients
* Establish and maintain a trusting relationship with clients and their teams based on integrity and transparency
* Analyze discussions/documentation with clients to gather requirements; working with business and technical teams
* Continually improve processes based on prior experience and lessons learned
* Become a Payrailz platform subject matter expert, help with configurations, data conversions, and application enhancements
* Translate requirements into existing system configuration or identify enhancements if needed
* Provide hands-on troubleshooting support during implementation and post implementation

 
Job Requirements

 
Details:

We believe the person who will be successful in this important role will have the following attributes:
* Is self-driven, actively looks for ways to contribute, and knows how to get things done
* Has a strong work ethic and prior successful experience working with a remote team
* Strong organizational and planning skills with the ability to be able to provide support at the detail level
* Possess strong analytical skills with excellent, critical thinking, and problem solving skills
* Ability to analyze, assess, design, and adjust process flows for implementation phases
* Ability to accurately and fairly balance communications and expectations internally and to clients
* Excellent verbal and written communication skills with an ability to state things simply and persuasively for a variety of audiences - internal, clients, business and technical




 

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