DELIVER SUPERIOR CUSTOMER SERVICE:
Answer customer calls
Locate customer"s account on the computer
Log customer issues
Run no charge invoices daily
Respond to Complaint calls
Schedule Service Calls
Check all service invoices
Review the production reports
Record daily production and other information
Assist Office Manager in monitoring and collecting customer account balances
Gather information on all claims as requested by the General Manager or Office Manager.
Reconcile termite files in accordance with the Termite and Baiting Renewal Processing Calendar.
Type guarantees, file customer information and print invoices as needed.
All other duties as assigned.
MINIMUM QUALIFICATIONS - EDUCATION, EXPERIENCE, AND/OR TRAINING
Education - High School Diploma or GED Required
Experience - Previous customer service experience preferred.
Skills - Strong organizational and communication skills required. Knowledge of MS Office software and typing of 45 wpm preferred.