Job Title: Medical Development Manager (Wisconsin)
Reports to: Chief Veterinary Officer/Vice President Medical Operations
PURPOSE OF THE JOB
The development of future leaders is vital to an organization’s success. The Medical Development Manager (MDM) is a key member of the regional management team and will lead the design and development of a regional Veterinary Medical Training Center which supports veterinarian and medical team training, mentoring and development. This position will work closely with the Medical and Business Operations, University Relations Teams, and Human Resources in developing a robust training and development curriculum that will develop clinic leaders, promotes improved teamwork efficiencies, performance, and job satisfaction leading to the development of “Best in Class” high performance clinical teams. New hires, current team members, externs, interns,
and students will rotate through the Veterinary Medical Training Center to meet their onboarding, training, and mentoring needs. The MDM will ensure that minimum Standards of Care are developed and complied with at the clinic, outstanding patient care and client service are delivered, and Clinic Revenue Targets are achieved. These standards can be incorporated across all MVP clinics. Some travel (15%) will be required in the role. This will include overnight and out of state travel.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.
Medical Director Veterinary Duties
- Perform clinical duties included in the DVM JD
- Collaborate with Regional Medical Directors (RMD) and Regional Director of Operations (RDO) to develop an annual operating plan for each clinic to include revenue targets and capex needs
- Achieve specific team production goals as elected in the business plan
- Maintain veterinary excellence by attending annual CE, striving for continuous improvement; leading innovation within the veterinary team
- Work alongside the PM to facilitate and manage the DVM’s. This may include: Hiring, firing, disciplinary/corrective actions and the like.
- The Medical Director is to be responsible for oversight of the DVM work schedules. This may include creating, maintaining DVM work schedules and making appropriate adjustments for PTO and/or CE time off requests.
- Hold monthly hospital doctors’ meetings. Attend and participate in regular Medical Director meetings held by the RMD and or MVP (Paw conference).
- Ensure compliance with all local, state, federal and DEA regulations within the hospital; ensure the hospital is exercising best practice for controlled substance compliance
Medical Team Mentoring, Training and Leadership Development
- Provide coaching and mentoring to the Hospital Medical Directors/Leads and clinic medical teams to implement management strategies to improve teamwork efficiencies, increase pet care visits, per client transaction (PCT) maximization and appropriate charge capture.
- Develop and implement training and mentoring programs through the medical business operations team to:
- Improve Medical Teamwork
- Develop medical teams that DVM’s can leverage in order to improve team efficiencies.
- Increase client compliance
- Ensure safe, consistent, efficient, therapeutic and ethical patient care resulting in improve patient outcome (Best in Class Care)
- Leverage emerging technology to improve patient care, team efficiencies and client experience, ensuring that MVP practices are staying on the cutting edge of veterinary medical practice through both onsite as well a virtual mentoring programs
- Collaborate with the Medical Advisory Board on program development and implementation and feedback on new products and technologies
Retention and Recruiting
- Establish relationships with associate DVMs in the territory resulting in DVM engagement, retention, medical and surgical skill development, compassion fatigue abatement and modeling appropriate leadership behaviors.
- Support University Primary Care Curriculum Programs and Recruiting events.
- Speak publicly at Universities and Trade Shows to promote Continuing Education.
- Support New Business Development by identifying leads and acquisition support.
- Always maintain honest and ethical conduct
- Through personal example, establish the style and approach which will characterize the company’s dealings with the marketplace
(Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required)
- Doctor of Veterinary Medicine; minimum of 5 years’ practical clinical experience in small animal medicine.
- Minimum of 5 years’ progressive management experience required.
- Demonstrated track record of successful fiscal and operating management; demonstrated financial expertise.
- Demonstrated experience in planning and managing at strategic and operational levels.
- Intermediate computer skills and proficiency in MS Excel, MS Word, Outlook, and PowerPoint required.
- Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position (English).
- Must be able to exchange accurate information throughout all levels of the organization and/or with all clients and team members.
ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION
- Commitment to Mission Veterinary Partners core values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, DVMs, and/or vendors in everyday performance and interactions.
- Proven ability to work collaboratively with colleagues, DVMs, and teammates to create a results-driven, team-oriented environment.
- Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization.
- Demonstrated relationship-building skills and ability to be “other-oriented”; ability to appreciate people with different backgrounds and points of view.
- Demonstrated entrepreneurial openness and ability to explore new possibilities and to approach issues differently; a visionary; intellectually agile.
- Demonstrated leadership skills; able to identify meaningful goals and capture the imagination of others to achieve them; able to add value to discussions or projects that impact Mission Veterinary Partners position in the industry; able to bring out the best thinking and attitudes; able to recognize unique contributions of individuals and teamwork.
- Demonstrated business acumen; able to assess financial implications of decisions and actions; able to understand how strategies and tactics work in the marketplace and impact Mission Veterinary Partners.
- Demonstrated understanding of Mission Veterinary Partners, what makes the businesses successful, and able to balance that with patient and teammate satisfaction.
- Demonstrated knowledge and understanding of internal and external Standards of Conduct as well as legal regulatory requirements.
- Demonstrated expertise in building teams, managing and influencing people, processes and customer relationships.
- Demonstrated ability to effectively produce a high quality of work and to initiate the completion of extensive multiple tasks not specifically directed in a fast-paced, ever-changing and evolving work environment.
- Demonstrated expertise in all aspects of teammate management including but not limited to recruitment, hiring, retention, promoting, disciplinary actions, job performance evaluations, teammate professional development; strong familiarity with employment laws in assigned division.
- Demonstrated empathy and respect for teammates and patients.